Makiya Smith
Nashville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Technician
CVS Pharmacy
10.2023 - 07.2024
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
Walgreen's Pharmacy
04.2023 - 10.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Cashier
Wendy’s
09.2019 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Cashier
Walmart
10.2020 - 07.2021
- Counted money in drawers at beginning and end of each shift.
- Streamlined the checkout process for faster service and improved customer experience.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Diagnostic Medical Sonography
Nash Community College
Rocky Mount, NCSouthern Nash High School
Bailey, NC05.2020
Skills
- Medical Coding
- Receiving incoming supplies
- Employee Training
- Drug utilization review
- Stocking shelves
- Patient confidentiality
- Insurance processing
- Relationship Building
- Problem-solving skills
- Cash Register Operations
- Certified Pharmacy Technician
Timeline
Customer Service Representative
Teleperformance
07.2024 - Current
Pharmacy Technician
CVS Pharmacy
10.2023 - 07.2024
Pharmacy Technician
Walgreen's Pharmacy
04.2023 - 10.2023
Customer Service Cashier
Walmart
10.2020 - 07.2021
Cashier
Wendy’s
09.2019 - 11.2022
Diagnostic Medical Sonography
Nash Community College
Southern Nash High School