Deidre Gunter
Norfolk,Virginia
Summary
Talented Telecommunications Technician skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Telecommunications Technician SMCIS
LTI
Hampton, Virginia
01.2022 - Current
- Proficiency in Fiber Cassette Splicing
- Ability in leading crews
- Maintains customer rapport by listening to and resolving concerns and answering questions
- Maintains safe work environment by following codes, standards, and legal regulations
- Updates job knowledge by participating in educational opportunities and reading technical publications
- Lead on jobs for NASA, Kinder Morgan, Busch Vacuum Solutions and many others
- Second on the Rivers Casino Project in Portsmouth, Virginia
Telecommunications Technician
LTI
Hampton, Virginia
02.2019 - 01.2022
- Installing, maintaining and servicing voice and data communication circuits and cabling
- Experienced with Category 3, 5,5E and 6 shielded and unshielded cabling
- Proficient in copper cable termination
- Familiarity with fiber termination
- Knowledge of infrastructure installation work (equipment racks, cable racks, fiber duct
- Proficient in verifying service by testing circuits and equipment and identifying, correcting or escalating problems
- Ability to document network by labeling and routing equipment and cables and recording configuration diagrams and specifications
Store Manager
Colonial Pawn
Norfolk, Virginia
04.2007 - 02.2019
- Provide day to day management of loan accounts
- Manager of all online sales
- Serves as the customers primary point of contact
- Maintains a quarterly store revenue of 100,000
- Overseas all loans and sales transactions from start to finish
- Work directly with customers to identify their needs and develop a way to serve them best
- Develop positive business relationships with customers in order to maintain repeat business and recommendations
- Stays up to date with product specifications, store prices, and retail cost of products
- Stays up to date with customers changing needs in order to tailor individualized loan plan
- Manage up to three employees at at a time
- Maintain the quality of the stores presentation
- Safeguards company assets
- Enter customers information into store data base
- Send daily customer reports to local police department as required by law
- Provides courteous, prompt and professional customer service
- Bonded and licensed to buy and sell gold by the city police department
Retail Merchandiser
Spar Group Inc
Auburn Hills, Michigan
04.2004 - 05.2006
- Work with up to 10 companies to place new products in Hampton Roads stores
- Disperse large new product samples to managers for promotion
- Reset and rearrange products to create space for new products
- Schedule meetings with local managers to discuss upcoming products
- Determine the proper placement in stores to ensure the promotion of new products
- Serve as back up merchandiser requiring occasional travel to stores up to 100 miles away
- Built and maintained positive relationships with over 25 store managers
- Excellent communication and interpersonal skills
- Record detailed records and compose reports concerning products and store visits
Education
Tidewater Community College
Skills
- Customer service
- Task prioritization
- Decision making
- Detail oriented
- Time management
- Written communication
- Safety protocol adherence
- Customer relations
- Device Installation
- Installing Equipment
- Troubleshooting and Repair
- Troubleshooting and Resolution
- Safety Practices
- Work Order Completion
- Regulatory Compliance
- Service Documentation
- Equipment Installation
Certification
Siemons Certified Installer
Design Principals and Installation Practices
Insider Threat Awareness
DOD Initial Orientation and Awareness Training
Timeline
Telecommunications Technician SMCIS
LTI
01.2022 - Current
Telecommunications Technician
LTI
02.2019 - 01.2022
Store Manager
Colonial Pawn
04.2007 - 02.2019
Retail Merchandiser
Spar Group Inc
04.2004 - 05.2006
Tidewater Community College