Hi, I’m
Anselm Rodney Rego
Tamarac,FL
Summary
Service Desk Lead with technical and troubleshooting repair expertise in telecommunications, reverse osmosis (water treatment), and customer service. A team player who is flexible, reliable, and adaptable to dynamic environments, focused on resolving user software inquiries across a variety of platforms. Seeking to bring outstanding technical knowledge to a rapidly growing organization.
Knowledgeable Technical Support Associate with solid background in installation across diverse environments. Proven ability to complete projects efficiently and adhere to safety protocols. Demonstrated practical problem-solving skills and effective use of power tools.
Experienced with various installation techniques and equipment. Utilizes problem-solving abilities to address challenges and ensure project success. Knowledge of industry standards and practices, ensuring high-quality and safe installations.
Installation professional prepared to deliver reliable and precise services. History of meeting client expectations and completing tasks promptly, with focus on quality and adherence to safety standards. Values team collaboration and consistent performance, with flexibility to adapt to changing project needs.
Careful Installer with 8 years of experience in Different areas. Expert in installations with Mechanical and hand tool use with proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.
Hardworking and passionate job seeker with strong organizational skills eager to secure a Technical Support position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
years of professional experience
1
Certification
Work History
Dish Network (GTI Inc)
Telecommunications Technician
01.2021 - 02.2022
Job overview
- Performed installations of RG6, Cat5, security cameras, and Nest products
- Managed inventory and satellite signal acquisition
HCI LLC
Telecommunications Technician
02.2019 - 08.2019
Job overview
- Installed telecommunication equipment for AT&T, including fiber optics and FOT panels
- Installed and configured fiber optic transmission (FOT) panels for AT&T infrastructure.
- Handled physical installation and testing of fiber optics cabling to ensure high-speed data transmission.
- Conducted signal strength checks and diagnostics to ensure optimal performance.
- Worked on-site across various San Jose locations under tight deadlines.
- Ensured compliance with AT&T installation standards and safety protocols.
- Collaborated with network engineers and project managers to execute large-scale equipment rollouts.
Little Caesars
General Manager
01.2018 - 12.2018
Job overview
- Oversaw daily restaurant operations including staff scheduling, inventory management, and quality control.
Managed hiring, training, and supervision of team members to maintain high service standards.
Ensured compliance with health, safety, and food handling regulations.
Handled cash flow, deposit preparation, and POS system reconciliation.
Implemented cost-control measures to reduce waste and increase profitability.
Delivered excellent customer service, resolving complaints and ensuring repeat business.
Mountain Mike's
Delivery / Manager
01.2017 - 12.2017
Job overview
- Managed day-to-day restaurant operations, ensuring smooth workflow during peak hours.
Coordinated inventory, stocking, and ordering supplies to maintain kitchen efficiency.
Delivered orders promptly while maintaining a professional and friendly customer interaction.
Assisted in staff supervision, shift planning, and training of new employees.
Handled customer service issues and ensured high satisfaction levels.
Maintained cleanliness and adherence to health and safety standards. Managed daily operations including inventory, stocking, and customer service
Synextic IT Services Pvt Ltd
Director of Operations
05.2016 - 02.2017
Job overview
- Directed IT infrastructure setup for tax firms, including LAN configuration and VOIP system installations.
Oversaw daily technical operations, managed help desk tickets, and coordinated with on-site technicians.
Supervised a team of IT specialists, ensuring timely and effective resolution of technical issues.
Managed client relationships and ensured service delivery met SLA standards.
Handled subtitling projects for regional and national films, ensuring quality and timely delivery.
Played a key role in scaling operational workflows and optimizing internal processes.
Water Treatment Contractor
Technical Engineer
04.2006 - 02.2017
Job overview
- Installed domestic and industrial water purification systems, including reverse osmosis (RO), UV filters, and water softeners.
Designed and implemented customized water treatment solutions based on site-specific requirements.
Performed routine maintenance, troubleshooting, and repairs on installed systems.
Provided consultations for residential and commercial clients regarding water quality improvement.
Managed procurement of equipment and maintained inventory of essential components.
Ensured installations met safety and compliance standards across all projects.
Dell International Services Pvt Ltd
Technical Support Specialist
11.2015 - 03.2016
Job overview
- Provided remote support to U.S.-based customers for hardware and software issues.
Installed and configured operating systems, Microsoft Office applications, antivirus software, and system drivers.
Troubleshot and resolved technical problems including data recovery, network connectivity, and virus/malware removal.
Guided users through step-by-step solutions for software errors and performance issues.
Maintained detailed documentation of support interactions and escalated unresolved cases to higher-level support.
Ensured high customer satisfaction through timely and professional service. - Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
XPM Services, Inc.
Technical Specialist
01.2014 - 10.2015
Job overview
- Provided technical support for pharmacy management systems including PrimeRx and POS platforms.
Installed, configured, and maintained SQL databases to support pharmacy operations.
Designed and built office network infrastructure including routers, switches, and cabling.
Executed SQL queries to extract and manage pharmacy data as per client requirements.
Coordinated on-site technical dispatches to resolve critical system issues.
Ensured minimal downtime through proactive maintenance and rapid troubleshooting. - Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Developed technical requirement documentation for new software products.
- Troubleshot and resolved mechanical and electrical issues in vehicles.
Stream Global Services
Technical Support Specialist
10.2011 - 11.2013
Job overview
- Provided phone-based technical support for HP customers, resolving hardware and software issues.
Assisted with installation, setup, and minor repairs for desktops, laptops, and peripherals.
Troubleshot Microsoft operating systems and third-party software applications.
Performed virus/malware detection and removal, improving system performance and security.
Supported customers with network configuration, connectivity issues, and wireless setup.
Maintained high customer satisfaction by delivering prompt and clear technical guidance.
Zenith Infotech
Technical Support Specialist
05.2010 - 08.2011
Job overview
- Monitored servers, analyzed error logs, and escalated technical tickets to appropriate support levels
- Reported findings to client-based IT teams and collaborated with Level 3 tech support
Education
Kalinga UniversityIndia
Bachelor of Science from Computers
02.2017
National Institute of Open Schooling (NIOS)India
GED
07.2012
Guru Nanak High SchoolIndia
High School Diploma
03.2002
Skills
- Reverse Osmosis (RO) systems
- Technical support (Level 4)
- Customer service expertise
- Dies & molds (injection molding)
- IT infrastructure setup
- Management
- Food service industry
- Power tool operation
- Customer service
- Customer satisfaction
- Equipment installation
- Hardware installation
- Diagnostics and troubleshooting
- Network setup
- System configuration
- Software installation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Level 3 IT Helpdesk
- Water Plant Engineering
- Telecommunication Installation
- Customer Service
- Food Industry Management
Essential Technical Functions
- Troubleshoot mechanical, electrical, pneumatic, and hydraulic systems
- Maintain and repair facility equipment
- Modify and operate equipment according to defined processes
- Maintain control systems and report maintenance activities
- Adhere to plant safety and use PPE as required
- Maintain regular and predictable attendance
Languages
Hindi
Full Professional
Telugu
Full Professional
English
Professional Working
Timeline
Telecommunications Technician
Dish Network (GTI Inc)
01.2021 - 02.2022
Telecommunications Technician
HCI LLC
02.2019 - 08.2019
General Manager
Little Caesars
01.2018 - 12.2018
Delivery / Manager
Mountain Mike's
01.2017 - 12.2017
Director of Operations
Synextic IT Services Pvt Ltd
05.2016 - 02.2017
Technical Support Specialist
Dell International Services Pvt Ltd
11.2015 - 03.2016
Technical Specialist
XPM Services, Inc.
01.2014 - 10.2015
Technical Support Specialist
Stream Global Services
10.2011 - 11.2013
Technical Support Specialist
Zenith Infotech
05.2010 - 08.2011
Technical Engineer
Water Treatment Contractor
04.2006 - 02.2017
Kalinga University
Bachelor of Science from Computers
National Institute of Open Schooling (NIOS)
GED
Guru Nanak High School
High School Diploma
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