Marwa Lamhadqi
Sales And Customer Service
Romulus,MI
Summary
Sales professional with solid track record in direct sales. Recognized for achieving significant growth through strategic client engagement and relationship management. Committed to team collaboration and consistently adapting to changing market demands, showcasing excellent negotiation and communication skills.
Overview
7
7
years of professional experience
Work History
Direct Sales Associate
Dish Network
10.2017 - 03.2019
- Drives sales of company products and services by consulting with customers using a strategic and organized approach.
- Produces sales documents, finalized deals and files records.
- Meet and consistently exceed revenue targets with proactive customer-specific suggestions of accessories and related items.
- Reviews and solves account and billing discrepancies.
- Always exhibits exceptional customer service, including addressing customer inquiries and ensuring issue resolution.
- Trains new hires to optimize profitability.
Sales Consultant
Safe Drive Systems
05.2017 - 10.2017
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business goals.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Promptly responded to phone, chat, and email inquiries to ensure clients’ needs are met.
- Generated sales across complete sales cycle proves from prospecting through contract negotiations and closings.
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
Customer Representative
Kismet International, Inc.
07.2015 - 05.2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Greeted customers in a prompt fashion while quickly determining their needs.
- Maintained knowledge of current sales and promotions policies on payment and exchanges and security practices.
Travel Agent
Trans World Travel
08.2012 - 07.2015
- Managed travel arrangements for groups, couples, executives and special needs clients.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Education
GED -
John F Kennedy HS
06.2011
Skills
- Strong verbal communication
- Quality assurance
- Client-focused sales
- Proficient in Air 21 dialer
- Skilled in using Microsoft Office tools
- Salesforce expertise
- HubSpot platform expertise
- Deal finalization
- B2B and B2C sales experience
- Product management and pricing
- Product and service knowledge
- Report development
- Digital communication
- Skilled negotiator
- Effective product promotion
- Revenue expansion and customer retention
Timeline
Direct Sales Associate
Dish Network
10.2017 - 03.2019
Sales Consultant
Safe Drive Systems
05.2017 - 10.2017
Customer Representative
Kismet International, Inc.
07.2015 - 05.2017
Travel Agent
Trans World Travel
08.2012 - 07.2015
GED -
John F Kennedy HS