Deidre Hampton
Harper Woods,MI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed CX Specialist
Lemonade Insurance Company
01.2023 - Current
- Managed customer inquiries as a Licensed CX Specialist at Lemonade Insurance
- Led shadow sessions for new and current team members
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Resolved complex insurance queries
- Optimized customer experience by applying analytical skills to resolve queries effectively.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Preliminary Processor
Amrock Title Company
03.2021 - 05.2022
- Detailed-oriented approach to title examination.
- Focused on delivering top results quickly through efficient task management and problem-solving.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Business and Residential Customer Service Rep
DTE Energy
01.2016 - 08.2021
- Utilized detail-focused skills to maintain accurate customer records.
- Served as a liaison between field technicians and residential clients, coordinating appointments for maintenance or installations.
- Boosted customer satisfaction by streamlining service processes.
- Analyzed customer feedback to develop strategies that reduced complaints by 20%.
- Collected valuable feedback from customers through surveys, using insights to drive improvements in service delivery processes.
Education
Bachelors in Psychology -
University of Phoenix-Arizona
2026
High School Diploma -
Inkster High School
2010
Skills
- Continuous Improvement
- Analytical Thinking
- Training
- Payment processing
- Expert Problem Solving
- Time management abilities
Certification
- Licensed Insurance Producer - Mi Department of Insurance.
Timeline
Licensed CX Specialist
Lemonade Insurance Company
01.2023 - Current
Preliminary Processor
Amrock Title Company
03.2021 - 05.2022
Business and Residential Customer Service Rep
DTE Energy
01.2016 - 08.2021
Bachelors in Psychology -
University of Phoenix-Arizona
High School Diploma -
Inkster High School
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