Deidre Harris
HOPEWELLJUNCTION,NY
Summary
Experienced hospitality professional with 18 years in fast-paced, upscale dining. Expertise in fine dining etiquette, wine and cocktail service, and menu knowledge enhances guest satisfaction. Strong emphasis on teamwork and relationship-building ensures high service standards and memorable dining experiences.
Overview
13
13
years of professional experience
Work History
Restaurant Server/Head Bartender
Carter's Resturant
Beacon, NY
12.2019 - Current
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Developed strong rapport with regular customers, fostering loyalty through personalized service.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
Restaurant Server
Hudson Taco
Newburgh, NY
06.2023 - 01.2025
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Managed multiple tables efficiently, ensuring accurate order taking and prompt service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Server
Stephano's
Fishkill, NY
01.2018 - 03.2024
- Managed guest inquiries and resolved complaints, ensuring a positive dining experience.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server/Head Bartender
50 Front Street
Newburgh, NY
06.2013 - 02.2018
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Streamlined order processing by utilizing point-of-sale systems for accurate billing and inventory management.
- Trained new servers on menu knowledge, service protocols, and efficient workflow practices.
Education
High School Diploma -
John Jay Highschool
East Fishkill, NYBachelor of Science - Nursing
Orange County Community College
Newburgh, NY05.2027
License - Aesthetician / Cosmetologist
Capri
Nanuet, NY06.2023
Skills
- Customer service
- Workplace organization
- Effective communication
- Drink preparation
- Menu knowledge
- Attention to detail
- High volume dining
- Professional demeanor
- Specials promotion
- Beverage knowledge
- Customer satisfaction
- Professional appearance
Timeline
Restaurant Server
Hudson Taco
06.2023 - 01.2025
Restaurant Server/Head Bartender
Carter's Resturant
12.2019 - Current
Restaurant Server
Stephano's
01.2018 - 03.2024
Restaurant Server/Head Bartender
50 Front Street
06.2013 - 02.2018
High School Diploma -
John Jay Highschool
Bachelor of Science - Nursing
Orange County Community College
License - Aesthetician / Cosmetologist
Capri