Deidre Hazeltine
Jamestown,TN
Summary
Customer-focused individual with a passion for delivering exceptional service and strong leadership qualities. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Grimsley, TN
04.2021 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed multiple tasks while remaining adaptable and flexible.
Server
IHOP
Punta Gorda, FL
04.2017 - 02.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to guests by anticipating their needs and responding promptly to their requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Sandwich Artist
Subway
Englewood, FL
03.2007 - 12.2015
- Handled cash and credit card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Displayed organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Operated store registers, and calculated cash drawer totals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Trained sandwich artists to apply attention to detail and commitment to quality.
Skills
- Teamwork and Collaboration
- Customer Service
- Conflict Resolution
- Friendly, Positive Attitude
- Multitasking
- Ability to adapt and work in a fast-paced environment
Timeline
Assistant Store Manager
Dollar General Store
04.2021 - Current
Server
IHOP
04.2017 - 02.2021
Sandwich Artist
Subway
03.2007 - 12.2015
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