Michelle Haney
Somerset
Summary
Motivated worker committed to learning and implementing skilled trades & meeting customer needs. Follows instructions, leads others with equal proficiency. Cultivates productive working relationships and instills confidence and trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every person a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Somerset
12.2024 - Current
- Assisted in visual merchandising to enhance product presentation and appeal.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular store audits to uphold cleanliness and safety standards.
- Implemented promotional displays to drive product engagement and visibility.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock for efficient sales support.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Dog Walker, Pet Sitter & Pet Caregiver
Self
Somerset
08.2019 - Current
- Scheduled dog walking services and collected payments from pet owners.
- Cared for pets during owners' absences.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
- Took pets on regular bathroom breaks.
- Prepared food to meet needs of animals under care with appropriate meals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Taught animals sit, stay and other basic commands.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Bathed and groomed pets using gentle techniques.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
- Attracted new clients through referrals and word-of-mouth marketing.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Built rapport with dogs using verbal affirmations, petting and approved treats.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Walked and exercised dogs during owner absences.
- Followed precise feeding instructions and schedules for animals under care.
- Played with dogs and cats to maintain socialization and reduce stress.
- Delivered excellent service to pet owners to drive repeat business.
- Met with clients to discuss needs, service preferences and special requests.
- Walked dogs on regular schedule to provide exercise and potty opportunities.
- Provided fresh vegetables and cut fruits for treats for guinea pigs.
- Fed and watered cats daily.
- Prepared and served meals to meet dietary needs and instructions.
- Changed bedding and provided fresh water for gerbils, hamsters and guinea pigs.
- Communicated positively with clients to understand and meet pets' unique needs.
- Administered medication and treatment as prescribed by veterinarian to optimize animal health.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Cuddled and snuggled, making pets feel safe and loved in owner's absence.
- Monitored pets for stress, behavioral and health issues, fostering safety.
- Submitted reports with photo updates to keep pet parents informed.
- Supported enrichment activities to promote, encourage and evaluate pet behaviors.
- Participated in conservation activities to support animal care missions.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Furnished pets with food and water to foster nourishment for growth and development.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed animals twice daily and refilled water dish.
Deli Worker
Shaker ShopRite
Somerville
09.2014 - 08.2016
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Cleaned utensils, dishes and glasses for customer use.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained work areas to reduce potential for illness or injury.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Followed recipes and customer requests to prepare meals.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Gave exceptional customer service to guests during peak business periods
- Documented and entered special orders for event catering and party trays.
- Completed orders according to customer preferences, improving patron retention
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Informed customers of deli specials to increase profits.
- Offered samples to promote and upsell specials.
- Prepared food items, such as sandwiches in the Sub Shop area
- Cleaned Sub shop area at end of the night
- Sanitized counter tops, knifes, bowls, refrigerators, scales, silverware, dishes, etc
- Removed trash when needed from deil & sub shop
- Used manual appliances to clean, peel, slice & trim food
- Made back up sandwiches that were used for the next day
- Covered food items at end of the day to keep fresh
- Cleaned slicers throughout the day & also at the end of the day
- Sharpened slicers when needed then cleaned slicers after sharpening
Deli Associate
Stop & Shop
Hillsborough
11.2013 - 07.2014
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Documented and entered special orders for event catering and party trays.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Used mental math and available tools to total materials needed, costs and payments due.
- Gave exceptional customer service to guests during peak business periods
- Completed orders according to customer preferences, improving patron retention
- Removed trash when needed
- Cleaned Slicers throughout the day & at the end of the day
- Sharpened slicers when needed & cleaned slicers when done sharping
Cashier
A & P Food Store
Pluckemin
03.2004 - 06.2005
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Weighed items that were sold by weight to determine prices
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Stocked shelves & marked prices on items going on shelves
- Requested information & assistance using paging system
- Count money at the start of shift to ensure the amount are correct & counted money at the end of the shift
- Bagging items & assisted customers by carrying bags out to their vehicles
Laborer
Swift Farms Pony Rides & Petting Zoos
Milford
05.1998 - 06.2003
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded trailers
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Read plans, instructions or specifications to determine work activities.
- Lubricated and cleaned machinery and tools.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Cared for animals with regular feeding and watering, social engagement and play opportunities.
- Cleaned and restocked housing and habitats.
- Presented informal educational programs to excite and inform zoo visitors.
- Elicited species-specific behaviors by creating and implementing behavioral enrichment activities.
- Assisted with medical procedures by overseeing medication administration and provided specialized follow-up care.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained clean and orderly pens
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Assessed animals for injury and illness.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Monitored patrons and equipment during rides to prevent accidents.
- Provided physical assistance to visitors getting onto and off of rides.
- Closed down rides with faulty equipment and notified supervisor.
- Booted unruly and potentially endangering patrons from ride
- Loaded & unloaded animals & horses
- Packed up needed equipment to go to event & to return with
- Worked with all kinds of animals
Temp Barn Worker
Allen Farms
Bedminster
06.2002 - 08.2002
- Unloaded hay, grain and other goods to neatly store in proper location.
- Raked bedding to scoop manure and cleaned animal stalls.
- Handled, walked and brushed horses.
- Cleaned and refilled feed buckets and waterers.
- Held horses for veterinarian during health checks and care or for farrier for trimming and shoeing of horse hooves.
- Maintained and repaired barn equipment and tools.
- Mixed feed, additives and medicines in prescribed portions.
- Examined animals to detect illness, injury or disease.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Fed and watered Horses and monitored food and water supplies.
- Shifted animals between grazing areas to foster sufficient access to food.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens
- Ordered food for animals and arranged delivery
- Monitored horses' health and temperament for signs of injury and illness
- Rode horses across wide age range and exhibited excellent horse handling skills
- Followed exercise training programs laid out by horses owner like walked, galloped and trotted horses regularly
- Groomed horses before hunts
- Prepared horses for trave
- Cleaned and sanitized equipment and surfaces to protect animal and staff health
- Prepared food to meet needs of animals under care with appropriate meals
- Assessed animals for injury and illness
- Followed precise feeding instructions and schedules for animals under care
- Milked cow
- Scheduled grooming and veterinary appointments for animals
- Sprayed horses with fly spray
- Groomed, tacked up, untacked & bathed horses
- Patrolled grazing lands on foot, horse back or vehicle to check fence lines
- Used leaf blower, weed wacker, snow blower, shovels, water hose, brushes, etc to maintain the cleanness of the property & barn
- Cared for horses by blanketing, cleaning stalls, feeding and watering
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration
- Cleaned and prepared stalls
- Performed simple farm maintenance such as fence repair and equipment troubleshooting
Barn Manager
John Murrpy
Bedminster
04.2001 - 07.2001
- Rode horses
- Cared for horses by blanketing, cleaning stalls, feeding and watering.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
- Cleaned and prepared stalls for the horses
- Performed simple farm maintenance such as fence repair and equipment troubleshooting.
- Ordered feed, bedding and farm supplies and tracked inventory.
- Mucked stalls and cleared manure out of paddocks.
- Inspected water troughs daily to identify and repair leaks.
- Blanketed horses to maintain warmth during inclement weather.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Didn't Graduate -
Bernard's High School
Bernardsville, NJ06-2005
Skills
- Self taught
- Willingness to Learn
- Basic Animal Care
- Animal Safety
- Medication Administration
- Pet Care Instruction Adherence
- Adaptability and Dependability
- Clean Background Check
- Valid Driver's License
- Animal Behavior Knowledge
- Verbal and Written Communication
- Customer Service
- Reliable Vehicle
- Pet Sitting
- Honest and Trustworthy
- Grooming and Bathing
- Smartphone Usage
- Animal Observations
- Illness and Injury Detection
- Problem-Solving
- Food Intake Monitoring
- Animal Grooming
- Physical Condition Monitoring
- Animal Quarters Maintenance
- Information Collection and Recording
- Animal Examinations
- Medication Documentation
- Work Planning
- Treatment Documentation
- Food Supplement Preparation
- Injury and Illness Treatment
- Feeding and Watering
- Work Prioritization
- Facility Laundry and Cleaning
- Pet Owner Advisory
- Animal Training
- Cost Control
- Managing Operations and Efficiency
- Team Building
- Work Planning and Prioritization
- Documentation and Reporting
- Budget Management
- Problem Resolution
- Goal Setting
- Project Planning
- Teamwork and Collaboration
- Inter-Department Collaboration
- Customer Relationships
- Calm Under Pressure
- Interpersonal Relations
- Computer Skills
- Safe Food Handling
- Cleaning and Sanitizing
- Product Recommendations
- Food Preparation
- Displays and Showcases
- Cash Register Operation
- Loading and Unloading
- Sanitation and Safety Standards
- Product Stocking and Rotation
- Register Operations
- Quality Inspections
- Inventory Rotation
- Stocking and Replenishment
- Handling Complaints
- Kitchen Safety Standards
- Food Production Processes
- Collaboration and Teamwork
- Cash Handling
- Attention to Detail
- Multitasking and Organization
- Dependable and Cooperative
- Workstation Setup and Breakdown
- Adaptability and Flexibility
- Packaging and Labeling
- Documentation and Recordkeeping
- Job Site Cleanup
- Job Site Organization
- Material Handling
- Team Collaboration
- Facilities Maintenance
- NJ Driver's License
- Hand and Power Tools
- Lawn and Grounds Maintenance
- Vehicle Unloading and Loading
- Clean Driving Record
- Verbal Communication
- Loading and Unloading Systems
- Team Player
Additional Information
- I need to be careful though due to my pacemaker & heart
- I'm a hard worker who doesn't mind working alone or with others
- I take pride in my work & I don't mind getting dirty
- I'm not against learning new things & I don't mind staying until the job is done
- I grow up helping my mother at Hunterdon Spca in the late 90's. We then moved to Bedminster NJ from 2000 to 2014 at the Essex Hunt Club in the kennel & barn area. Where I continued to assit my mother in both the barn & kennel.
Timeline
Assistant Store Manager
Dollar Tree
12.2024 - Current
Dog Walker, Pet Sitter & Pet Caregiver
Self
08.2019 - Current
Deli Worker
Shaker ShopRite
09.2014 - 08.2016
Deli Associate
Stop & Shop
11.2013 - 07.2014
Cashier
A & P Food Store
03.2004 - 06.2005
Temp Barn Worker
Allen Farms
06.2002 - 08.2002
Barn Manager
John Murrpy
04.2001 - 07.2001
Laborer
Swift Farms Pony Rides & Petting Zoos
05.1998 - 06.2003
Didn't Graduate -
Bernard's High School
Education
other
References
- Eileen Haney-Carr, Mother, 270-634-1969
- Adam Trefflich, Best Friend, 908-420-5897
- Sumi Chakraborty, Friend & Client for Dog Walking, 732-322-6740
- Eugene, Store Manager Dollar Tree, 862-237-4536