Melissa Sibley
Walker,LA
Summary
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in retail environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable [l worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Successful store manager with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products, and controlling costs. Dedicated to optimization and growth.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Best Stop
Denham Springs, LA
12.2023 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
MAPCO Mart
Talladega, AL
08.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
STORE MANAGER
Circle K
Denham Springs, Louisiana
07.2020 - 08.2021
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Prepared payroll and maintenance budgets for corporate management approval
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Managed employee performance through disciplining, coaching, and counseling
- Interviewed, hired, and trained all employees and scheduled work hours
- Analyzed productivity reports to manage overall performance
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Operated POS cash register, handling an average of [Number] transactions on average daily
- Ordered, stocked, and rotated [Type] departments
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Greeted all customers and provided prompt and friendly service
- Solved complaints by customers and issued credits for returned merchandise
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Assisted customers with locating items, answering questions and providing direction and service.
ECOMMERCE MANAGER
Walmart
Denham Springs, Louisiana
06.2018 - 06.2020
- Monitored campaign reports to evaluate and optimize marketing efforts
- Worked collaboratively with business managers to support new and existing locations in marketing efforts
- Empowering employees with knowledge and skills to meet needs and deliver exceptional service
- Meets profit targets by expertly marketing store, promoting products, and controlling costs
- Dedicated to optimization and growth.
STORE MANAGER
Sum a Stop
Satsuma, La
07.2016 - 02.2017
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Interviewed, hired, and trained all employees and scheduled work hours.
RESIDENCE AND BUISNESS CLEANER
Mrs.Clean
Denham Springs, Louisiana
04.2012 - 03.2016
- Performed daily cleaning duties, including cleaning carpets, interior windows, and waxing floors
- Selected the best tools and methods for all cleaning jobs, including deep cleaning, dusting, wood floor polishing, steam cleaning, vacuuming, mopping, carpet cleaning, window treatment, furniture cleaning, and upholstery cleaning
- Dusted and polished all surfaces, including tables, dressers, televisions, and headboards.
ASSISTANT STORE MANAGER
Murphy's
Walker, La
09.2009 - 09.2011
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
CASHIER
Cheveron
Walker, La
03.2007 - 08.2009
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Operated POS cash register, handling an average of [Number] transactions on average daily
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Solved complaints by customers and issued credits for returned merchandise
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Greeted all customers and provided prompt and friendly service.
Education
HIGH SCHOOL DIPLOMA -
Aspire
Kelseyville, Ca09.2005
Skills
- Store operations oversight
- Budgeting and cost control
- Employee training
- Inventory control
- Customer service management
- Loss prevention
- Customer service
- Performance evaluations
- Strategic planning
- Staff hiring
- Time management
- Financial management
- Team building and leadership
- Drawer balancing
- Upselling
- Restock products
- Customer service excellence
- Conflict resolution
- POS system operations
- Cash handling
- Merchandise restocking
- Housekeeping
- Commercial and residential cleaning
- Prioritization
- Problem-solving
- Organization
- Customer relations
- Serve customers
- Inventory tracking
- Sales and marketing
- Payment processing
- Staff management
- Billing and filing
- Policy administration
- Schedule oversight
- Handled performance management and compensation decisions to effectively recognize and motivate employees
- Taught the sales team how to connect with customers and build long-term, productive relationships
- Resolved customer complaints regarding sales and service
Timeline
Assistant Store Manager
Best Stop
12.2023 - 05.2024
Store Manager
MAPCO Mart
08.2022 - 06.2023
STORE MANAGER
Circle K
07.2020 - 08.2021
ECOMMERCE MANAGER
Walmart
06.2018 - 06.2020
STORE MANAGER
Sum a Stop
07.2016 - 02.2017
RESIDENCE AND BUISNESS CLEANER
Mrs.Clean
04.2012 - 03.2016
ASSISTANT STORE MANAGER
Murphy's
09.2009 - 09.2011
CASHIER
Cheveron
03.2007 - 08.2009
HIGH SCHOOL DIPLOMA -
Aspire