Gladyelis Nogueras
Reading,PA
Summary
I have six years of customer service experience, I learn quickly and work efficiently I am policy oriented , well spoken I speak English and Spanish I am well coordinated during high stress situations I offer fresh new ideas to help storewide with good problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Bjs Wholesales Club
Allentown, PA
2024 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic product placement decisions.
- Oversaw Human resources
- Developed and executed promotional campaigns to enhance customer engagement and increase sales.
- Collaborated with management on budget forecasts and expense control measures.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Lead Manager
Abdul zamzami
Wilmington , DE
01.2023 - Current
- Created reports detailing sales figures, inventory levels, customer feedback data.
- Provided training and coaching to new employees regarding company policies and procedures.
- Scheduled shifts for staff members according to business needs while adhering to labor laws.
- Conducted regular audits of merchandise displays to ensure they were neat and organized.
- Managed customer complaints by providing prompt resolution solutions.
- Reviewed employee attendance records on a weekly basis to identify any patterns of absences or tardiness issues.
- Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
- Researched industry trends in order to stay abreast of changes in consumer preferences and trends.
- Developed promotional materials to advertise products or services offered in the store.
- Responsible for managing store operations, including customer service and sales staff.
- Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
- Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
- Developed strategies to increase customer engagement and satisfaction levels.
- Assisted customers with inquiries about products or services offered in the store.
- Organized weekly meetings with staff members to discuss performance goals and objectives.
- Commended for mentoring and training multiple high performing sales representatives.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Communicated vision, plans and goals effectively to bring sales representatives on-board and drive success.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Store Manager
Wendover Corporation
Wilmington, DE
03.2021 - 07.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Organized weekly meetings with department heads to review progress on key objectives.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
Customer Service Cashier
Walmart
Reading , Pennsylvania
06.2019 - 12.2020
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Verified that all coupons were valid prior to processing them into the system.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Operated cash registers to process payments for goods and services.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Addressed customer questions and concerns regarding products and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Collected credit card and cash payments to complete transactions for customer orders.
Cashier
Wendover Corporation
Reading, Pennsylvania
10.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) - Cosmetology
Empire Beauty School
Springfield PaSkills
- Policy Enforcement
- Employee Scheduling
- Recruitment and hiring
- Sales Analysis
- Retail Inventory Management
- Payroll Management
- Risk Management
- Operations Management
- Store operations oversight
- Revenue Generation
- Operational budgeting
- Project Management
- Supply Ordering
- Team Development
- Loss Prevention
- Shift Scheduling
- Store Merchandising
- Customer Service Management
- POS Systems
- Employee Training
- Strategic thinker
- Shift checklists
- Training and mentoring
- Accurate Cash Handling
- Employee supervision and motivation
- Staff Supervision
- Sales Coaching
- Budget Development
- Store opening and closing procedures
- Sales expertise
- Product Merchandising
- Friendly and Positive
- Marketing and Promotions
- Sales professional
- Performance Reviews
- Delegating Work
- Leadership Development
- Customer Service
- Root Cause Analysis
- Staff Management
- Outstanding communication skills
- Special Events
- Flexible Schedule
- Employee Terminations
- Problem-Solving
- Multitasking and Organization
- Order Management
- Advertising and marketing
- Inventory Management
- Relationship building and management
- Process Improvements
- Budgeting and cost control
- Leading Staff Meetings
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Store Lead Manager
Abdul zamzami
01.2023 - Current
Assistant Store Manager
Wendover Corporation
03.2021 - 07.2023
Cashier
Wendover Corporation
10.2019 - 03.2020
Customer Service Cashier
Walmart
06.2019 - 12.2020
Some College (No Degree) - Cosmetology
Empire Beauty School
Assistant Store Manager
Bjs Wholesales Club
2024 - Current