Onika Reyes
Springfield,OR
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Chef’ Store
Springfield, OR
10.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff management
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Stocked shelves with fresh items daily.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Adhered to health and safety standards while preparing food.
- Rotated stock according to first-in-first-out guidelines.
- Maintained accurate inventory of all items in the freezer.
- Generated purchase orders based on forecasted demand and current stock levels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Retail Store Manager
Party City
Oxnard, CA
08.2012 - 10.2024
- Ensured all safety protocols were followed at all times by staff
- Handled cash register transactions accurately while providing excellent customer service
- Implemented strategies to increase customer satisfaction levels and build brand loyalty
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies
- Resolved customer complaints in a timely manner to maintain positive relationships with customers
- Recruited, trained and managed a team of 20+ employees
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
- Coordinated stock replenishment processes as needed based on sales trends
- Monitored store performance metrics, including sales, profitability and customer service ratings
- Monitored employee performance and provided feedback on a regular basis
- Organized merchandise displays according to seasonal promotions or special events
- Established weekly and monthly goals for sales staff to achieve desired results
- Initiated new product training sessions for employees to improve product knowledge
- Coordinated special events such as promotions or seasonal displays
- Conducted regular meetings with staff members to discuss performance issues or new initiatives
- Conducted regular inventory counts throughout the year to maintain accurate records
- Developed and maintained store policies and procedures
- Performed regular audits to ensure compliance with company standards
- Executed merchandising strategies to support store sales growth
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Evaluated store performance and incorporated feedback to implement improvement plans
- Prepared employee performance appraisals, providing actionable feedback
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts
- Hired and trained positive, enthusiastic employees to boost talents of retail team
- Organized and updated schedules to optimize coverage for expected customer demands
- Built and maintained strong working relationships with team members
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Prepared staff work schedules and assigned team members to specific duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Delegated work to staff, setting priorities and goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Associate
Aldi
Oxnard, CA
07.2022 - 01.2023
- Assisted customers with selecting items and answering questions about products
- Provided customer service support for inquiries, complaints, and returns
- Operated equipment such as scanners and scales correctly during checkout process
- Built relationships with customers by providing friendly customer service
- Processed payments using point-of-sale systems
- Stocked shelves with merchandise and ensured product displays were neat and orderly
- Ensured compliance with company safety regulations at all times while on the job
- Organized store by returning merchandise to proper areas and restocked displays
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Cleaned shelves, counters and tables to maintain organized store
- Watched for and recognized security risks and thefts to prevent or handle situations
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Education
High School Diploma -
Hueneme High School
Oxnard, CA06-2004
Antelope Valley College
Lancaster, CABarstow Community College
Barstow, CASkills
- Stockroom Management
- Coaching and Mentoring
- Hiring and Training
- Shift Scheduling
- Merchandise Strategizing
- Problem-Solving
- POS systems operations
- Sales Growth
- Sales Leadership
- Store Opening and Closing
- Retail Operations
- Store maintenance
- Friendly and outgoing
- Scheduling knowledge
- Inventory Control
- Merchandising ability
- Staff Management
- Incident Reporting
- Operations Oversight
- Recruitment and hiring
- Financial Oversight
- Highly motivated
- Loss Prevention
- Payment Processing
- Strategic Planning
- Customer Service
- Reporting familiarity
- Technology proficiency
- Store operations oversight
- Oder writer
- Pallet jack operation
Timeline
Assistant Store Manager
Chef’ Store
10.2024 - Current
Associate
Aldi
07.2022 - 01.2023
Retail Store Manager
Party City
08.2012 - 10.2024
High School Diploma -
Hueneme High School
Antelope Valley College
Barstow Community College