Yazil Estrada
Houston
Summary
A dynamic leader with a proven track record at Claire's Stores Inc., where I significantly enhanced customer satisfaction and boosted sales through strategic visual merchandising and effective team management. Skilled in multitasking and complex problem-solving, I cultivated a culture of continuous learning and collaboration, driving the store’s overall success and growth.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Claires Stores Inc
Houston
06.2023 - Current
- Team Leadership & Development: Assist in leading and motivating a team to ensure exceptional customer service, effective sales, and store performance. I play a key role in training and developing associates, ensuring they are knowledgeable about products and store operations.
- Sales & Performance Management: Drive store sales through visual merchandising, upselling techniques, and creating an engaging shopping experience. Track store performance, set goals, and develop strategies to achieve and exceed sales targets.
- Inventory Management: Assist with managing inventory levels, replenishment, and stock organization. Ensure that the store is properly stocked, and that stock levels are accurately tracked, minimizing shrinkage.
- Customer Service: Provide outstanding customer service by resolving any issues, answering product questions, and ensuring customers have a positive experience. Handle escalated customer concerns or complaints effectively and professionally.
- Visual Merchandising: Ensure that the store is visually appealing by following Claire’s visual merchandising standards. Create attractive product displays that drive customer interest and promote sales.
- Store Operations: Help oversee daily operations, including opening and closing procedures, cash handling, and maintaining the store’s cleanliness and organization.
- Communication & Collaboration: Maintain clear communication with the Store Manager and other team members. Collaborate with store leadership to implement store initiatives, promotions, and marketing strategies.
RETAIL STORE MANAGER
Claires Stores Inc
Houston
09.2021 - 06.2023
- Leadership & Team Management: Lead, mentor, and motivate a team of associates to achieve high performance in customer service, sales, and store operations. Responsible for recruiting, training, and retaining top talent. Ensure staff are well-trained on product knowledge, customer engagement, and company policies.
- Sales & Financial Performance: Oversee store sales, ensuring goals and KPIs (Key Performance Indicators) are met or exceeded. Develop strategies to drive sales growth, including effective product promotions and upselling techniques. Monitor and analyze sales trends and take proactive measures to improve store performance.
- Visual Merchandising & Store Presentation: Maintain high visual merchandising standards by following corporate guidelines. Create and maintain appealing store displays that enhance the customer experience and drive product sales. Regularly update window displays, signage, and in-store arrangements.
- Customer Service Excellence: Ensure exceptional customer service is delivered consistently. Handle customer issues and concerns, resolving them in a timely and professional manner. Foster a positive store environment that encourages repeat business and customer loyalty.
- Inventory & Stock Management: Oversee inventory control, including product ordering, stock rotation, and shrinkage prevention. Ensure accurate stock levels are maintained, and that the store is well-organized and visually stocked to meet customer demand.
- Store Operations & Administration: Manage daily store operations, including opening and closing the store, cash handling, and completing necessary paperwork. Ensure compliance with company policies, safety regulations, and legal requirements. Conduct regular audits of sales, inventory, and expenses to identify areas for improvement.
- Financial Management & Budgeting: Monitor and manage store budgets, ensuring expenses are controlled and profitability is maximized. Develop strategies to improve the store’s cost-effectiveness while delivering quality service and products.
- Marketing & Promotions: Implement store-level promotions, marketing campaigns, and in-store events in line with corporate strategy. Drive local marketing initiatives to increase foot traffic and brand visibility.
- Reporting & Communication: Communicate effectively with upper management, providing feedback on store performance, customer feedback, and any operational challenges. Ensure all store reports, including sales and inventory reports, are accurate and submitted on time.
Education
High School -
Furr High School
Houston, TX06.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Strong multi-tasking
- Retail Operations
- Highly motivated
- Stockroom Management
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Sales Growth
- Inventory Control
- Store maintenance
- Accurate money handling
- Visual Merchandising
- Merchandise Strategizing
- Sales Leadership
- Scheduling knowledge
- Shift Scheduling
- Stock management
- Store Opening and Closing
- Goal Setting
- Employee Scheduling
- Detail Oriented
- Staff Management
- Decision-Making
- Retail Employee Training
- Upselling and Cross Selling
- Operations Oversight
- Merchandise planning
- Merchandising ability
- Shrinkage Control
- Incident Reporting
- Store operations
- Payment Processing
- Loss Prevention
- Multitasking and Organization
- POS Systems
- Product Merchandising
- Friendly and Positive
- Strategic thinker
- Outstanding communication skills
- Supply Ordering
- Fast learner
References
- Angelika Glennon: Former Manager
- 832-732-1462
- Deborah Powell: Former Manager
- 832-310-4886
Languages
Spanish, Limited Working
Timeline
Assistant Store Manager
Claires Stores Inc
06.2023 - Current
RETAIL STORE MANAGER
Claires Stores Inc
09.2021 - 06.2023
High School -
Furr High School