Deidre Johnson

Conducted telephone and in-person risk assessments to identify crisis intervention needs. Determined appropriate levels of care based on individual, comprehensive evaluations. Facilitated admission processes to enhance the patient onboarding experience. Delivered detailed presentations on illness, family dynamics, and psychosocial factors to physicians. Managed behavioral and counseling case notes, documenting plans, progress, and interventions.

Streamlined processes for efficient handling of customer requests.
Conducted follow-ups with customers post-purchase to ensure satisfaction. Responded promptly to customer inquiries via phone, email, and in person. Addressed customer questions regarding products and services to enhance understanding. Delivered exemplary service, fostering long-term customer relationships. Implemented mechanisms to gather customer feedback for service improvement.

Implemented strategies to engage and maintain relationships with blood drive sponsors. Reported on sales performance metrics, highlighting key successes and growth opportunities for senior management. Renewed existing accounts by building relationships with clients. Implemented educational programs for sponsor contact, media relations, donors, and recruitment committees. Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.

Served as a guardian ad litem volunteer advocate for youth who have experienced abuse and neglect. Worked with child welfare professionals, educators, and service providers to ensure that judges have the information needed to make decisions for each child. Provided case management for home placement. Identified signs of abuse and neglect after carefully assessing clients, and documented information for the judge. Offered crisis intervention services. Attended court hearings to advocate on behalf of the child's best interests.