Deidre Massie
Waverly
Summary
Dedicated and detail-oriented Pharmacy Technician with over 5 years of experience in retail and hospital settings. Proficient in accurately dispensing medication, conducting inventory management, and providing exceptional customer service. Skilled in pharmacy software systems and knowledgeable about pharmaceutical regulations. Possess strong communication skills and a commitment to ensuring patient safety and satisfaction. Seeking to leverage my experience and expertise to contribute to a healthcare team in a challenging and rewarding environment.
Overview
6
6
years of professional experience
Work History
Recovery Associate
Rural King
11.2024 - Current
- Retrieved items returned by customers and restocked on display shelves.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Recovered merchandise from fitting rooms to maintain organization.
- Increased product knowledge to promote full line of products to fit consumer needs.
Pharmacy Technician
Kroger
04.2023 - 07.2024
- Dedicated and detail-oriented Pharmacy Technician with over 5 years of experience in retail and hospital settings
- Proficient in accurately dispensing medication, conducting inventory management, and providing exceptional customer service
- Skilled in pharmacy software systems and knowledgeable about pharmaceutical regulations
- Possess strong communication skills and a commitment to ensuring patient safety and satisfaction
- Seeking to leverage my experience and expertise to contribute to a healthcare team in a challenging and rewarding environment
- Assisted pharmacists with filling prescriptions accurately and efficiently, maintaining a high level of attention to detail
- Managed and organized inventory, ensuring medications were stored properly and securely
- Provided exceptional customer service, handling inquiries and concerns in a professional and helpful manner
- Prepared prescription labels and packaging, following established procedures and guidelines
- Collaborated with healthcare professionals to coordinate patient care and medication therapy
Barista
Starbucks
03.2020 - 04.2023
- Expertly prepare and serve a variety of coffee drinks, ensuring consistently high quality and presentation
- Provide exceptional customer service by taking orders, handling inquiries, and attending to customer needs with a friendly and professional demeanor
- Diligently maintain cleanliness and organization of the coffee bar area, including equipment, utensils, and workstations
- Collaborate with team members to efficiently manage the flow of orders during busy periods and ensure smooth operations
- Demonstrate knowledge of different coffee beans, brewing methods, and flavor profiles to make personalized recommendations to customers
Customer Service Representative
Kroger
04.2019 - 03.2020
- Provided exceptional customer service support via phone, email, and chat, addressing inquiries, resolving issues, and ensuring satisfaction
- Managed escalated complaints and worked towards effective solutions that upheld company policies and customer loyalty
- Demonstrated strong product knowledge to educate customers on features, benefits, and troubleshooting techniques
- Maintained accurate and detailed records of interactions and transactions to track customer issues and trends
- Collaborated with cross-functional teams to improve processes and enhance overall customer experience
Education
High School Diploma - Mathematics, Science, English, Social Studies
Huntington High School
Chillicothe, OH05.2010
Skills
- Customer Service
- Data Entry
- Organization
- Phone communication
- Enjoy being around people
- Working with people
Personal Information
Title: Pharmacy Technician
Timeline
Recovery Associate
Rural King
11.2024 - Current
Pharmacy Technician
Kroger
04.2023 - 07.2024
Barista
Starbucks
03.2020 - 04.2023
Customer Service Representative
Kroger
04.2019 - 03.2020
High School Diploma - Mathematics, Science, English, Social Studies
Huntington High School
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