TERESA MCCARTNEY
Apalachin,NY
Summary
Customer service professional with a background supporting clients in healthcare, financial services, hospitality, retail, and sales. Known for clear communication, issue resolution, and dependable front-desk and sales support, with strong working knowledge of Microsoft Word, Excel, SAP, Salesforce, and general office systems.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Recovery Associate
Kohls Department Store
Vestal, New York
07.2026 - Current
- Recovered sales floor merchandise to maintain organized and visually appealing department.
- Cleared fitting rooms and organized returned merchandise for Kohl's shoppers.
- Organized and folded apparel in clothing areas to improve overall presentation and shopping experience. and straightened tables across Kohl's clothing areas.
- Sorted and returned go-backs to appropriate Kohl's departments to streamline inventory flow.
House Cleaner
Merry Maids
Owego, NY
01.2026 - Current
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Maintained high cleanliness standards and attention to detail in all assigned tasks to enhance client satisfaction
- Managed and prioritized workload to consistently complete cleaning assignments on time
- Utilized cleaning tools and equipment to achieve thorough and efficient cleaning results
- Communicated effectively with team members to coordinate schedules and ensure smooth workflow
Front Desk Associate
Action for Older Persons
Endicott, NY
08.2025 - 01.2026
- Facilitated operations for Medicare non-profit organization, ensuring efficient service delivery.
- Handled phone calls, scheduled appointments with counselors, and managed filing and clerical tasks.
- Greeted older adults and visitors at aging services reception desk
- Answered calls and routed questions about programs, appointments, and community resources
- Scheduled client appointments and maintained front desk calendars for older persons services
Sales Coordinator
Holiday Inn Downtown Binghamton
Binghamton, NY
04.2023 - 08.2025
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes, enhancing customer satisfaction through timely and accurate order fulfillment.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting client relationships by delivering ongoing post-sales support, resulting in higher retention rates.
- Served as liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Improved productivity by increasing customer communication and responding to feedback.
- Provided actionable recommendations that improved customer satisfaction and marketing effectiveness, contributing to retention of long-term accounts.
Front Desk Agent
Comfort Suites Hotel
Concord, NC
09.2022 - 04.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, assisted with inquiries to enhance guest experience and foster loyalty.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over the phone, in person and via computer for guests and provided confirmation information.
- Processed room deposits, fees, and payments at the front desk to ensure guest accounts were accurate.
- Coordinated with housekeeping and maintenance staff to resolve guest requests and complaints, ensuring timely and satisfactory service.
- Developed in-depth knowledge of the surrounding area to provide guests with tailored recommendations for dining, entertainment, and shopping.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Retail Sales Associate
Home Goods
Salisbury, NC
07.2022 - 09.2022
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Processed transactions by checking pricing, scanning items, applying discounts, and printing receipts for customer satisfaction.
- Kept sales floor organized and merchandise visually appealing through cleaning, straightening, and facing.
- Organized and stocked merchandise on shelves to maintain inventory levels., clearly labeling items and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
Fraud Investigator
OIGCN, Evolution Consulting
01.2019 - 01.2022
- 3rd party administrator aligns with Federal/OIG and State regulations
- Reported disciplinary actions and exclusions to clients, ensuring adherence to regulatory compliance.
- Reviewed sensitive malaria-related and court documents for compliance, enhancing accuracy and regulatory alignment.
- Collaborated with Medical Compliance Departments to support compliance initiatives.
- Research exclusions and sanctions using federal or state websites to clear or confirm hits
Switchboard Operator
Lourdes Hospital
08.2017 - 04.2019
- Provide live operator assistance for fast paced hospital and five off-site facilities
- Process all inter-communication through multi-line, unlimited extension switchboard
- Coordinated and executed hospital emergency procedures to ensure safety and compliance
- Operated the overhead and beeper paging system to ensure timely communication across hospital facilities.
- Created daily schedules for on-call administration and medical staff to optimize coverage
- Maintain filing system; update and maintain physician's contact
- Updated Morgue log and managed correspondence with Funeral Homes to maintain accurate records
Master T Rainer
IBM Gold Platter for 13 Electronics, EIT
06.1999 - 01.2017
- Over 18 years of experience in a highly technical field of Manufacturing
- Produced specialty plates using advanced techniques to meet specific client requirements.
- Conducted experiments in chemical lab to support product development and ensure quality standards.
- SAP (10+years)
Referrals Specialist
Datrose Industries
03.1997 - 08.1998
- Assigned workload within department and trained IBM co-ops in referrals process.
- Coordinated with buyers to manage and process purchase orders.
- Managed Datrose Industries referral intake and routed requests to proper departments.
- Reviewed referral documents for completeness, accuracy, and required supporting information.
- Coordinated with clients, providers, and internal teams on referral updates.
Education
A.A.S - Liberal Arts and Sciences
Broome Community College
Binghamton, NY08-1997
Diploma - Travel Industry Fundamentals
Southeastern Academy
Kissimmee, FL12-1986
High School Diploma - Science and Business
Maine Endwell
Endwell, NY06-1982
Associate's degree - Liberal Arts & Sciences
Trade school
High school diploma or GED -
Skills
- Phone etiquette
- Proofreading
- Social media management
- Federal Acquisition
- Regulations
- Microsoft Office
- Typing
- Cash register
- Swift
- Hotel experience
- Outside Sales
- Leadership
- Microsoft Word
- Coaching Skills
- Strong communication
- Telemarketing
- IOS
- Lobby auditing
- Recordkeeping
- ICD-9
- Microsoft Excel
- Medical billing
- Account Management
- Dealership experience
- Anatomy knowledge
- Customer support
- CRM software
- Accounting
- Phone communication
- Issue Resolution
- VPN
- Time management
- Word processing
- Registration Processing
- Multitasking capabilities
- Assembly
- Call center
- Customer Communication
- Customer Service
- Order Entry
- POS
- Goals and Performance Problem-solving abilities
- Microsoft Outlook
- Salesforce
- Data entry
- Safety and Security Procedures
- Conflict resolution
- Dental office experience
- Forklift
- Mac OS
- ICD-10
- Retail sales
- Quality control
- Manufacturing
- Legal
- Administrative experience
- Office experience
- QuickBooks
- LexisNexis
- Cash handling
- Clerical experience
- Computer Skills
- Analysis skills
- Organizational skills
- IT
- Sales Support
- Payroll
- English
- Supervising experience
- Hospitality
- Pricing
- Factory Windows
Personal Information
Driving License: Driver's License
Certification
Driver's License
Languages
English
Timeline
Recovery Associate
Kohls Department Store
07.2026 - Current
House Cleaner
Merry Maids
01.2026 - Current
Front Desk Associate
Action for Older Persons
08.2025 - 01.2026
Sales Coordinator
Holiday Inn Downtown Binghamton
04.2023 - 08.2025
Front Desk Agent
Comfort Suites Hotel
09.2022 - 04.2023
Retail Sales Associate
Home Goods
07.2022 - 09.2022
Fraud Investigator
OIGCN, Evolution Consulting
01.2019 - 01.2022
Switchboard Operator
Lourdes Hospital
08.2017 - 04.2019
Master T Rainer
IBM Gold Platter for 13 Electronics, EIT
06.1999 - 01.2017
Referrals Specialist
Datrose Industries
03.1997 - 08.1998
A.A.S - Liberal Arts and Sciences
Broome Community College
Diploma - Travel Industry Fundamentals
Southeastern Academy
High School Diploma - Science and Business
Maine Endwell
Associate's degree - Liberal Arts & Sciences
Trade school