Deidre McGraw
Chicago,IL
Overview
28
28
years of professional experience
Work History
Project Coordinator/Technical Analyst/Senior Technical Analyst/Team Lead
Northwestern Medicine
Chicago, IL
01.2006 - Current
- Provide desktop, hardware and software support to all NM staff (including satellite locations)
- Complete hardware moves and equipment replacements for all PCs, IP phones and PC related equipment
- Train associates
- Backup team lead
- Backup support of Executives
- Collaborate across teams to share information and coordinate new ideas that will be most beneficial to our client base
- Write documentation
- Participate in interview process for open Deployment Technician and Technical Analyst positions
- Coordinate APP testing, deployment and best methodologies for NM Windows 7 Upgrade
- Manage Windows 7 deployment team for North Region
- Leading portion of Windows 10 Device Replacement project for Central Region which includes coordination with managers, directors, BRMS, doctors and other IT teams
- Interview and mentor summer interns
- Manage team of 20 with day-to-day operations for Device Lifecycle replacements and new hires
- Manage $30-$50 million annual budget, forecasting advance equipment needs
- Responsible for purchasing computer equipment for over 30,000 employees
Computer Operator/Senior Computer Operator/Backup Operations Analyst
Northwestern Memorial Hospital
Chicago, IL
01.1998 - 01.2006
- Used various online regions in order to provide system availability and batch processing producing various outputs, starting and stopping tasks; releasing and acquiring printers and terminals
- Performed file and backup transmissions; monitored several distributive platforms including: AS400, Lab, Rx, Power Chart, Radnet and Cloverleaf; performed resets on several of these platforms
- Backed up Operations Analyst in processing Primes ID requests, Dispatch changes and Migration requests received from the PMPA team
- Developed documentation for multiple positions
- Trained incoming operators, analysts and interns
- Developed 'How To' documentation for customers
- Developed training methodologies for NM and multiple volunteer and community based organizations
- Windows 7 Project Lead - Laptop Deployment and Application Testing
- Windows 7 Resource Lead - Device and OS Deployment
- Windows 10 Project Lead - Aging Device and OS Deployment
- Successfully lead Security upgrades from beginning to end for all regions
Steering Committee Member
Northwestern Medicine Dr. Martin L King Jr Program
01.2014 - Current
- Appointed to committee by Dr. Byron Brazier, Pastor Apostolic Church of God and Brazier Foundation Chairman of The Board
- Working to redevelop and revitalize the Woodlawn community with a concentration on commercial development
Coordinator
Kem Live @ Mack and Third
Detroit, MI
01.2009 - Current
- Coordinator of Meal and A Message portion of event which included managing seating, entertainment, breakfast and care package distribution for over 1000 homeless Honorees; managed all Meal and A Message volunteers (approximately 100)
- Event Volunteer Coordinator for Kem Live @ Mack and Third Benefit Concert and Day of Service which consisted of managing and coordinating approximately 400 volunteers (coordinated event from Chicago); training, assignments and overseeing volunteers for every aspect of event with over 10,000 attendees (Setup/Breakdown, Meal and A Message, Ticketing, Vendors, Entertainment/Artists, VIP, etc…)
Co-Founder
Woodlawn Community Summit
Chicago, IL
01.2009 - Current
- Co-founder of summit for residents and stakeholders in Woodlawn and surrounding communities that supports, plans and organizes events throughout the year in support of community needs
- Work with University of Chicago's Office of Civic Engagement and South East Chicago Commission/SECC
- Secure speakers including Judge Greg Mathis, Mayor Lori Lightfoot, Senator Dick Durbin, Congressman Jonathan Jackson, Michael Strautmanis
- Manage steering committee and event that averages 500 attendees
- Raise funds to help facilitate annual summit and other special programming
Timeline
Steering Committee Member
Northwestern Medicine Dr. Martin L King Jr Program
01.2014 - Current
Coordinator
Kem Live @ Mack and Third
01.2009 - Current
Co-Founder
Woodlawn Community Summit
01.2009 - Current
Project Coordinator/Technical Analyst/Senior Technical Analyst/Team Lead
Northwestern Medicine
01.2006 - Current
Computer Operator/Senior Computer Operator/Backup Operations Analyst
Northwestern Memorial Hospital
01.1998 - 01.2006