GABRIEL SHOSHAN, CSM
Alden,NY
Summary
A result oriented professional with comprehensive technical and business background, with a strong focus on Microsoft Dynamics 365CE. A certified practitioner and seasoned professional with years of progressive experience as a Scrum Master, Safe Agile Practitioner and Project Manager.
Overview
20
20
years of professional experience
Work History
Senior ScrumMaster /Senior Business Analyst/Technical Project Manager
Ingram Micro
Buffalo, New York
11.2018 - Current
- Deployed Dynamics 365 to 11 countries supporting 9000 users
- Successfully deployed over 3000 users stories and enhancements.
- Managed offshore and onshore technical and functional resources.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified, addressed and either resolved or escalated project issues.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Worked closely with the business to ensure overall satisfaction level for the entire deployment.
- Led 9 person team, project milestone completion and quality of work performed.
- Used well-organized and implemented Scrum and Agile methodologies to efficiently manage project needs.
Senior Dynamics Business Analyst /Scrum Master
GovCio / PBGC Gov Contractor
Fairfax, VA
09.2022 - 06.2023
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Collaborated with stakeholders to define features, integrations and partnerships
- Maintained project schedules by managing deadlines and adjusting workflow.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Worked closely with the business to ensure overall satisfaction level for the entire deployment.
- Used well-organized and implemented Scrum and Agile methodologies to efficiently manage project needs.
Director of Operations
Brian Michaels Jewelers
Tonawanda, NY
11.2015 - 11.2018
- Implemented Dynamics 365 to track customers and marketing programs which resulted in 15% growth increase over 2016 company plan and 13% in 2017
- Created new Employee sales process while using a guided sales process.
- Implemented lead capture page using MS Portals
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Project Scrum Master
Dynamics Four
Atlanta, GA
10.2013 - 11.2015
- Implemented Dynamics CRM Online (365) for over 11 customers
- Explained technical concepts to non-technical staff members in easy to understand language and concepts.
- Configured Dynamics 365 to meet customer requirements including data migration, workflows, and user interfaces.
- Met end-user goals by supporting strategic planning initiatives for applications.
General Manager/Assistant General Manager /Department Manager
Jared Galleria of Jewelry
Aventura, FL
10.2004 - 09.2013
- Directed a 9 million dollar Jewelry Boutique 5,500sq ft location with 25 staff members
- Implemented a mentorship program that resulted in 5 Associates achieving Top 2% Presidents Club Recognition Award
- Developed a Brand Ambassador Program that led to management promotions for 6 employees.
Education
Certified ScrumMaster - Agile Development
Scrum Alliance
10.2017
Leading SAFe - SAFe Agile
Scaled Agile
04.2022
SAFe For Teams - SAFe Agile
Scaled Agile
05.2022
Certified SAFe® 5 Practitioner - SAFe Agile
Scaled Agile
05.2022
Master of Science - Graduate Gemologist
Gemological Institute of America
03.2000
Skills
- Dynamics 365CE
- Safe Agile /Scrum / Agile Methodology
- Office 365 Admin
- Azure DevOps (ADO)
- Statistic analysis expertise
- Forecasting ability
- Strategic planning
- Information organization
- Stakeholder Management
- Risk mitigation
- Requirements gathering
- Risk analysis
Accomplishments
- Led District Training meetings for General Sales Managers to implement our stores successful sales initiatives
- 7 times President Club Award recipient
- 4 times in Top 25 of company
- Accounted for 19% to 22% of total store sales year over year, with an average staff of 25 associates
- Coached, developed and managed a team of sales associates 6 for 6 of the required sales standards
- Agile Project Management; Delivery Course
- Project Management Certification
- Management Training: Manager Training Systems (MTS 1&2) / Manager Interpersonal Relationships / Managing High Volume
Timeline
Senior Dynamics Business Analyst /Scrum Master
GovCio / PBGC Gov Contractor
09.2022 - 06.2023
Senior ScrumMaster /Senior Business Analyst/Technical Project Manager
Ingram Micro
11.2018 - Current
Director of Operations
Brian Michaels Jewelers
11.2015 - 11.2018
Project Scrum Master
Dynamics Four
10.2013 - 11.2015
General Manager/Assistant General Manager /Department Manager
Jared Galleria of Jewelry
10.2004 - 09.2013
Certified ScrumMaster - Agile Development
Scrum Alliance
Leading SAFe - SAFe Agile
Scaled Agile
SAFe For Teams - SAFe Agile
Scaled Agile
Certified SAFe® 5 Practitioner - SAFe Agile
Scaled Agile
Master of Science - Graduate Gemologist
Gemological Institute of America
Similar Profiles
JC-Carl VisitaJC-Carl Visita
Sales Associate at Ingram MicroSales Associate at Ingram Micro
Adrian AlvarezAdrian Alvarez
Customer Experience Representative / Cloud Sales at Ingram MicroCustomer Experience Representative / Cloud Sales at Ingram Micro
Silvia Sánchez HeinsSilvia Sánchez Heins
Vendor Business Manager (UiPath, Infoblox, Mimecast and Zendesk) at Ingram MicroVendor Business Manager (UiPath, Infoblox, Mimecast and Zendesk) at Ingram Micro