Deidre Thompson
Amory,MS
Summary
Proven leader with extensive experience in customer service and problem-solving, demonstrated at Checknow where I ensured operational excellence and enhanced customer relations. Skilled in multitasking and organization, I excel in high-stress environments, driving customer loyalty and repeat business. My proactive approach and effective communication have consistently improved team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Checknow
Amory
01.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
Franklin Collection Services
Tupelo, MS
05.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Human Resources SHRM - Business Administration And Management
Itawamba Community College
Belden, MS06.2021
Diploma - Business
Amory High School
Amory, MS05.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Accomplishments
One Major Accomplishment was completing my certification at Itawamba short term Career
Certification
Human resources SHRM
Timeline
Store Manager
Checknow
01.2022 - 01.2023
Customer Service Representative
Franklin Collection Services
05.2021 - 12.2022
Human Resources SHRM - Business Administration And Management
Itawamba Community College
Diploma - Business
Amory High School