Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Deidre Walker

Gilbert

Summary

Versatile professional with a proven track record at Amazon, adept in customer service and medical records management. Excelled in enhancing productivity and efficiency, achieving significant client satisfaction. Skilled in HIPAA compliance and teamwork, consistently delivering results under tight deadlines. Demonstrated ability to improve revenue collection and foster strong relationships across diverse roles.

Overview

8
years of professional experience

Work History

Amazon

Parcel Delivery Driver
07.2024 - Current

Job overview

  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Managed time efficiently to complete daily delivery assignments within specified deadlines.
  • Tracked package status using digital systems, keeping customers informed throughout the delivery process.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.

Banner Imaging

Medical Records Specialist
05.2024 - 10.2024

Job overview

  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
  • Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.

Ironwood Cancer and Research Center

Accounts Receivable and Billing Clerk
05.2020 - 10.2023

Job overview

  • Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.

Lone Butte Casino

Entertainment Host
02.2017 - 10.2017

Job overview

  • Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
  • Received consistent positive feedback from clients regarding performance as an Entertainment Host, contributing to repeat business opportunities.
  • Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
  • Provided real-time updates on event proceedings through live commentary, keeping the audience informed and engaged throughout the show.

Education

Brookshire High School

High School Diploma
05-2021

Arizona College
Mesa, AZ

Diploma from Medical Billing And Coding
05-2021

University Overview

  • Dean's List 2021
  • 3.74 GPA

Skills

  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Efficiency and time management
  • Multitasking Abilities
  • HIPAA compliance
  • HIPAA regulations
  • Medical terminology understanding
  • Medical records management
  • EMR / EHR
  • Medical office administration
  • Claim submission

Timeline

Parcel Delivery Driver

Amazon
07.2024 - Current

Medical Records Specialist

Banner Imaging
05.2024 - 10.2024

Accounts Receivable and Billing Clerk

Ironwood Cancer and Research Center
05.2020 - 10.2023

Entertainment Host

Lone Butte Casino
02.2017 - 10.2017

Brookshire High School

High School Diploma

Arizona College

Diploma from Medical Billing And Coding

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Deidre Walker