Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Deidre Hadley

Newark,N.J.

Summary

Dedicated Telecommunications/Intake Specialist with extensive experience in efficiently managing high volumes of inbound and outbound calls. Recognized for exceptional customer service skills and technical troubleshooting abilities, which consistently foster high customer satisfaction rates. Expertise in maintaining professionalism under pressure while driving improvements in call handling processes to enhance operational efficiency and minimize wait times.

Overview

6
6
years of professional experience

Work History

Telecommunications Operator

Trinitas Regional Medical CentertELE
Elizabeth, N.J
06.2023 - Current
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Assisted dispatchers with routing calls correctly when multiple operators were handling simultaneous emergencies.
  • Provided assistance to other departments when needed, such as handling customer complaints or inquiries.
  • Answered questions from family members inquiring about loved ones who were involved in an incident.

Subsidy Specialist

Programs for Parents
Newark, N.J.
01.2021 - Current
  • Performed in-depth reviews to check compliance with applicable policies and regulations.
  • Explained the reasons behind application denials, and recommended further action.
  • Gathered financial information from clients regarding income and assets.
  • Managed the intake of new claims and performed routine follow-ups.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining the benefits process and which programs were available.
  • Provided technical support for customers in resolving complex issues.

UNIT CLERK

Clara Mass Medical Center
Bellville, NJ
04.2020 - 08.2021
  • Prepared charts for outpatient and inpatient services
  • Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
  • Organized ordered medical tests, sample collection, and patient transportation
  • Scheduled tests, lab work, or x-rays for patients based on physician orders.
  • Communicated with patients with compassion while keeping medical information private.

PSE CLERK

United States Postal Services
Kearny, NJ
11.2018 - 01.2019
  • Received letters and parcels
  • Sold postage and revenue stamps, postal cards, and stamped envelopes
  • Placed mail in racks or in bags according to State, address, or another scheme; and examine mail for correct postage
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Operated mail processing equipment and manually sorted mail.

Education

Associate of Applied Science - Psychology

Essex County College
Newark, NJ

Skills

  • Verbal and written communication
  • Customer-oriented
  • Microsoft Office
  • Problem resolution
  • Advocacy and counseling
  • Efficient Application Processing
  • Knowledgeable in multiple software programs
  • Client Record Management
  • Client and family interviews
  • Government subsidy programs
  • Accounts Payable and Receivable
  • Honest and ethical
  • EVI System Knowledge
  • One site, knowledge
  • EPPCI System
  • Switchboard management
  • Educating customers
  • Equipment installation

Affiliations

Im recently completed my psychology degree at Montclair University, where I also learned a considerable information about related fields.

Timeline

Telecommunications Operator

Trinitas Regional Medical CentertELE
06.2023 - Current

Subsidy Specialist

Programs for Parents
01.2021 - Current

UNIT CLERK

Clara Mass Medical Center
04.2020 - 08.2021

PSE CLERK

United States Postal Services
11.2018 - 01.2019

Associate of Applied Science - Psychology

Essex County College

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Deidre Hadley