Deify Llamas-Sandoval
North Las Vegas,NV
Summary
Results-oriented professional with extensive experience in customer service, operations, and team leadership within aviation and hospitality. Proven ability to enhance customer satisfaction, improve efficiency, and develop high-performing teams. Skilled in problem-solving, project management, and collaboration. Adaptable and proactive, with a strong commitment to delivering exceptional service and exceeding targets to drive organizational success.
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Golden Entertainment
03.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Trained new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Resolved customer complaints quickly to maintain positive dining atmosphere.
- Recommended menu items based on guest preferences, enhancing dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Registered Behavior Technician
Universal Behavorial Health
01.2025 - Current
- Implemented individualized behavior intervention plans to improve client outcomes.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies.
- Conducted direct therapy sessions, utilizing evidence-based techniques to support skill acquisition.
- Documented behavioral data accurately to monitor progress and inform treatment decisions.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Worked as part of collaborative team to address changing needs of children and families.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Member Service Experience
MWG
09.2024 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Member Services: Handling inquiries, resolving issues, and providing general assistance.
- Product Sales: Promoting and selling AAA memberships, travel services, insurance, and other offerings.
- Concierge Services: Offering personalized assistance to members.
- DMV Services: Processing vehicle registration and other DMV-related tasks.
- Auto Travel Services: Assisting with travel planning and related services.
- Smart Home Security: Promoting and selling smart home security solutions.
- Excellent communication skills, both verbal and written.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
AIR CONCIERGE OPERATIONS SUPERVISOR
Signature Aviation
08.2023 - 07.2025
- Supervise and coordinate activities of employees providing aircraft and customer services.
- Resolve customer complaints and problems, ensuring high levels of satisfaction.
- Perform personnel actions including interviewing, hiring, training, and performance appraisal.
- Ensure compliance with company policies and procedures, enhancing operational efficiency.
- Key Achievements:
- Successfully retained numerous high-value customers by addressing their concerns and offering tailored solutions.
- Improved team performance through targeted training and development programs.
Server
Buffalo Wild Wings
06.2024 - 01.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
AIR CONCIERGE SHIFT LEAD
Signature Aviation
05.2022 - 08.2023
- Provided ground support and personalized service for crew members and passengers.
- Coordinated customer requests for amenities such as catering and ground transportation.
- Ensured the safety and security of crew members and passengers.
- Assisted with LST team tasks and enforced company policies.
- Key Achievements:
- Increased customer satisfaction by quickly resolving service issues and upselling additional services.
- Build strong relationships with repeat customers, contributing to customer loyalty.
BEVERAGE SERVER
Palace Station
03.2022 - 02.2023
- Provided exceptional service to guests in the bar, gaming, lounge, and dining areas.
- Developed interpersonal relationships with guests to enhance their experience.
- Maintained knowledge of the menu, wine, and spirits to assist guests effectively.
- Key Achievements:
- Boosted sales through personalized recommendations and upselling of premium products.
- Trained new staff members, improving overall service quality.
WAREHOUSE ASSOCIATE
Amazon
02.2021 - 06.2022
- Processed customer returns and ensured items were in resale condition.
- Worked in various roles including metal, decant, unload, water spider, and transport.
- Maintained a fast-paced, detailed-oriented work environment to meet targets.
TEACHERS ASSISTANT
PRINCE OF PEACE CATHOLIC CHURCH
12.2019 - 02.2021
- Help create lesson plans
- Implementing curriculum for first communion
- Managing class activities
- Maintain a clean classroom
- Help supervise classroom during retreats
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2013
Digital Marketing - Marketing
University of Nevada, Las Vegas
Las Vegas, NV08.2026
Skills
- Social skills development
- Collaboration with professionals
- Self-management strategies
- Functional behavior assessment
- Parent and caregiver training
- Customer service
- Highly adaptable
- Strong work ethic
- Excellent multitasking
- Exceptional communication
- Professional boundaries
- Behavior modification
- Child development
- Case tracking and follow up
- Behavioral management
Certification
- RBT - Registered Behavior Technician December 2025
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Golden Entertainment
03.2026 - Current
Registered Behavior Technician
Universal Behavorial Health
01.2025 - Current
Member Service Experience
MWG
09.2024 - Current
Server
Buffalo Wild Wings
06.2024 - 01.2025
AIR CONCIERGE OPERATIONS SUPERVISOR
Signature Aviation
08.2023 - 07.2025
AIR CONCIERGE SHIFT LEAD
Signature Aviation
05.2022 - 08.2023
BEVERAGE SERVER
Palace Station
03.2022 - 02.2023
WAREHOUSE ASSOCIATE
Amazon
02.2021 - 06.2022
TEACHERS ASSISTANT
PRINCE OF PEACE CATHOLIC CHURCH
12.2019 - 02.2021
High School Diploma -
Las Vegas High School
Digital Marketing - Marketing
University of Nevada, Las Vegas