Deija Cuffee
Portsmouth,Virginia
Summary
Efficient warehouse team member accustomed to fast-paced, physically demanding work. Lifts up to [Number] pounds without assistance and smoothly uses machinery for heavier loads. Skilled at loading and unloading trucks, staging shipments, and storing products. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Speedway Gas Station
Portsmouth, VA
10.2021 - 2024
- Supervised team operations to ensure compliance with safety and quality standards.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory levels, reducing stock discrepancies through regular audits.
- Coordinated shift schedules to optimize staffing and meet peak demand times.
- Resolved customer complaints quickly, maintaining high satisfaction ratings.
- Monitored cash handling procedures to ensure accuracy and prevent losses.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Front Office Assistant
Doreen Home Health Care
Norfolk, Virginia
06.2020 - 10.2021
- Coordinated patient paperwork, including check-in and check-out documentation, charts, and insurance information.
- Handled office scheduling, setting up appointments, preparing paperwork, and balancing workloads.
- Managed reception needs, greeting visitors, answering telephone calls, and collecting mail.
- Organized displays of informational pamphlets and products for promotion.
- Maintained organized, tidy, and efficient office environment with regular attention to housekeeping tasks.
Call Center Representative
Alorica
Virginia Beach, Virginia
09.2019 - 03.2020
- Delivered accurate organizational information about products, services, and procedures.
- Helped clients coordinate and prepare for upcoming appointments.
- Answered incoming calls, chat messages, and email communications to handle product concerns.
- Handled caller needs for sales, service, and account problems.
- Documented customer transactions, processed payments, and conveyed delivery information.
Warehouse Production Associate
Schock Metall America
Chesapeake, Virginia
02.2017 - 08.2019
- Processed incoming trucks to unload, stage, and smoothly store merchandise.
- Tracked computer inventory accurately and made frequent updates.
- Verified documentation accuracy and quality of incoming shipments.
- Prepared orders quickly and pulled and packaged products for quick shipment.
Education
High School Diploma - undefined
Western Branch High School
Chesapeake, Virginia06.2011
Skills
- Product management
- Order preparation
- File maintenance
- Insurance verification
- Inventory tracking
- Shipment unpacking
- Business correspondence
- Quality control
- Appointment setting
- Check-in management
- Cash handling
- Employee training
- Workplace safety
Timeline
Shift Supervisor
Speedway Gas Station
10.2021 - 2024
Front Office Assistant
Doreen Home Health Care
06.2020 - 10.2021
Call Center Representative
Alorica
09.2019 - 03.2020
Warehouse Production Associate
Schock Metall America
02.2017 - 08.2019
High School Diploma - undefined
Western Branch High School