Deileen Leader
Oakwood,GA
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Manager
Anthem Blue Cross BlueShield FL
01.2020 - Current
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Keyholder/Sales Lead
T-Mobile
08.2018 - 01.2020
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Strengthened team morale by fostering a positive work environment and offering constructive feedback.
- Ensured store security by adhering to loss prevention policies and performing regular audits.
Receptionist
Miami Event Photobooth Company
03.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Science - Psychology
Mercer University
Skills
- Leadership Skills
- Communication Skills
- Digital Marketing Solutions
- Bilingual (Spanish)
- Adaptability
- Analytical Skills Collaboration and Cross-Functional Teamwork
References
References available upon request.
Timeline
Customer Service Representative Manager
Anthem Blue Cross BlueShield FL
01.2020 - Current
Keyholder/Sales Lead
T-Mobile
08.2018 - 01.2020
Receptionist
Miami Event Photobooth Company
03.2017 - 12.2018
Bachelor of Science - Psychology
Mercer University
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