Deiliany Santiago Serrano
Winter Springs,FL
Summary
Dedicated and detail-oriented professional pursuing a career as a Medical Assistant. Experienced in front desk operations, patient scheduling, and administrative support, with a strong foundation in these areas. Holds certifications in Laboratory Procedures, Basic Cardiorespiratory Procedures, Pharmacology, and Clinical Procedures. Goal is to leverage organizational skills and customer service expertise to contribute to the efficiency of the work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Family Dollar
Ocoee, FL
07.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in customer service protocols, elevating overall team's performance.
Crew Member
Dunkin' Donuts
Longwood, FL
08.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2024
Medical Assistant Technician Certification - Medical Assisting
Florida Technical College
Orlando, FL06.2025
Skills
- Strong organizational and multitasking abilities
- Excellent communication, interpersonal, and soft skills
- Knowledge of medical terminology
- Attention to detail and accuracy
- Ability to handle sensitive information with confidentiality
- Problem resolution
- Appointment scheduling
- Safety regulations
- Regulatory compliance
- Account updating
- Hospitality and accommodation
- Calm and professional under pressure
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Family Dollar
07.2024 - 02.2025
Crew Member
Dunkin' Donuts
08.2023 - 10.2023
High School Diploma -
Winter Springs High School
Medical Assistant Technician Certification - Medical Assisting
Florida Technical College