Jay Sullivan
The UPS Store
Birmingham
1
Certification
3
years of professional experience
Customer service oriented professional with several years of resolving high volume client inquiries. Highly motivated looking for a career change
Work History
Customer Service Associate
3 Months- Greeted a diverse customer base and helped customers with their shipping and packing options
- Handled customer complaints and helped solve their problems with lost or damaged shipping
- Suggested packaging options for their shipping needs
- Ran a point of sale system and adapted to UPS software
- Managed office equipment like print and fax machines
Merchandiser Trainee
6 Months- As a Merchandisers Trainee I help Account Merchandiser work trucks and I cover routes when Account Merchandiser are off.
- Merchandise large format storess like Walmart, Publix, Target, Piggly Wiggly grocery store
- Used organizational skills to manage inventory in the backrooms of grocery stores
- Built a rapport with store managers and decision makers using my communication skills to build trust and a professional working relationship.
- Used time management to work quickly and efficiently to finish routes on time.
Financial Support Worker I
1 Year 2 Months- Adapted to regulatory compliance always changing every year
- Handled high volume cases using data entry skills to enter confidential information into the DHR software
- Used time management to prioritize food assistance cases to be processed within 30 days
- Adapted to DHR software, Microsoft Excel
- Used interpersonal skills, active listening, deescalation and cross cultural communication for client interviewing
Education
Associate's degree
Bachelor's degree - Logistics
High school diploma
Upper secondary education
Skills
Time management
Organizational skills
Strong work ethic
Team player mentality
Reliability and punctuality
Customer-focused mindset
Data entry proficiency
Attention to detail
Multitasking and organization
Adaptability and flexibility
Product knowledge
Point of sale software
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking Abilities
Adaptable and flexible
Excellent communication
Critical thinking
Certification
Driver's License
Timeline
Customer Service Associate
The UPS Store
05.2026 - CurrentRead More
Merchandiser Trainee
Coca Cola Bottling United
10.2025 - 04.2026Read More
Financial Support Worker I
State of Alabama Department of Human Resources
10.2023 - 12.2024Read More
Mountain Brook High School
High school diploma
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Athens State University
Bachelor's degree from Logistics
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Jefferson State Community College
Associate's degree
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