Aisha N UKAUWA
Houston,USA
Summary
Detail-oriented Administrative Assistant with extensive experience in fast-paced office environments. Proven ability to manage correspondence, scheduling, and filing systems while enhancing client satisfaction. Strong multitasking and organizational skills contribute to team productivity. Committed to adapting to changing demands and delivering accurate clerical support both independently and collaboratively.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Creamery Teahouse
- Processed cash, debit, and credit transactions.
- Supported service team by streamlining daily operations.
- Performed quality control to ensure product freshness.
- Managed inventory by ordering and replenishing merchandise.
- Maintained a healthy and safe environment.
Caretaker
Gifted Minds Academy
- Provided emotional support to individuals facing challenging situations, fostering resilience and coping strategies.
- Operated effectively in high patient activity environment, ensuring timely and compassionate care.
- Acknowledged and adapted to individual differences in treatment approaches, enhancing patient engagement and comfort.
- Maintained facility policies and procedures.
- Dispatch Operations - routed incoming interdepartmental phone calls, paging system.
- Warehouse supply inventory distribution, and replenishment.
- Adolescent Care Facility (Abuja, Nigeria)
Office Assistant
Joy catering
Tomball, Tx, USA
- Outstanding written and communication skills.
- Leveraged Microsoft software for daily administrative tasks.
- Organized materials to streamline office workflow.
- Developed excellent time management.
- Addressed issues promptly to prevent project delays.
Bar Tender
PGA TOUR
- Delivered exceptional customer service during peak hours.
- Executed tasks promptly to optimize service during busy periods.
- Recommended drink selections to enhance customer experience.
- Monitored surroundings to identify customer needs.
- Maintained cleanliness of work area and equipment to ensure safety and compliance.
Medical Assistant
CVS
Sugarland, USA
- Conducted swab tests for patient testing, ensuring accurate sample collection.
- Knowledgeable on giving out vaccinations when requested.
- Scheduled patient appointments at front desk, enhancing office workflow.
- Adapted to fast-paced medical office environment, maintaining high service standards.
- Sugarland (medical assistant)
Secretary
RMJ tax consultant
Houston, Texas
03.2024 - 04.2026
- Coordinated client correspondence and scheduled appointments for tax consultations, ensuring timely communication.
- Organized and maintained confidential client records, facilitating efficient document retrieval for the team.
- Implemented effective filing systems that improved efficiency of document retrieval for the team.
- Assisted in preparing tax forms and supporting documents for timely client submissions.
- Assisted team members with administrative tasks, streamlining overall office workflow.
- Answered phone calls, provided information on tax services, and directed inquiries appropriately.
- Maintained a clean reception area to foster a welcoming environment for clients.
Assistant Manager
Smoothie Factory
Houston, Texas
02.2020 - 02.2022
- Trained and mentored new and current employees for optimal performance.
- Supervised daily job assignments to ensure efficient restaurant operations.
- Managed ordering and replenishment of merchandise to ensure optimal stock availability.
- Maintained a healthy and safe environment for staff and customers.
- Performed quality control checks to ensure product freshness and compliance with standards.
- Scheduled maintenance activities to uphold equipment functionality.
- Presented operational reports during company meetings to facilitate informed decision-making.
Education
Master of Science - College of Pharmacy and health Sciences
Texas Southern University
Houston, TX08-2024
High School Diploma - undefined
Clements High School
Sugarland, TX06-2020
A Levels -
White Plains Foundation
Central London, EnglandSecondary School - undefined
Regent School
East London, EnglandSecondary School - undefined
Temple School
Lagos, NigeriaSkills
- Customer Service Driven
- Strong Diverse Background
- Management & Leadership
- Proficient IT skills
- Time Management
- Institutional, Environmental, and Safety Compliant
- Document management
- Appointment scheduling
- Filing implementation
- File management
- Document creation
- Inventory management
- Payment posting accuracy
- Quality control
- HIPAA compliance knowledge
- Customer service excellence
- Office administration
- Time management strategies
- Team collaboration skills
- Cross-functional communication
- Effective communication skills
- Problem-solving abilities
- Attention to detail
- Employee training
- Balance reconciliation
- Inventory purchasing
- Management and leadership
- Keyboarding proficiency
- Business correspondence
Languages
French Limited
Arabic Limited
English Professional
Timeline
Secretary
RMJ tax consultant
03.2024 - 04.2026
Assistant Manager
Smoothie Factory
02.2020 - 02.2022
Secondary School - undefined
Temple School
Secondary School - undefined
Regent School
High School Diploma - undefined
Clements High School
Medical Assistant
CVS
Bar Tender
PGA TOUR
Office Assistant
Joy catering
Caretaker
Gifted Minds Academy
Customer Service Associate
Creamery Teahouse
Master of Science - College of Pharmacy and health Sciences
Texas Southern University
A Levels -
White Plains Foundation
Awards And Acknowledgements
- Student Council President, Regent Secondary School, Foundation President, White Plains Foundation
- Black lives matter, Duke of Edinburgh - bronze to gold