Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Stevi'yana Lopez

Miramar,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Well-organized and dependable with unparalleled dedication to team success. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shelf Stocker /Customer Service Cashier

Five Below
Pembroke Pines, FL
09.2023 - 12.2023
  • Assisted with coordinating activities of dining room to provide fast and courteous service to guests.
  • Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
  • Assisted customers in locating merchandise on the sales floor.
  • Built displays for new products and promotional materials.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Updated price tags based on current promotions or discounts offered by the store.
  • Provided excellent customer service at all times while interacting with shoppers.
  • Operated cash registers accurately during peak periods of store traffic.
  • Kept work area clean and organized throughout shift to promote efficiency.

Customer Service Associate/Shelf Stocker /Customer Service Cashier

Walgreens
Pembroke Pines, FL
04.2023 - 10.2023
  • Worked collaboratively in a team of 20 to create an inviting, service-oriented store for customers.
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Provided information about products and services available to customers.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Kept work area neat, clean, and well-stocked at all times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries in a timely manner.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Performed additional duties as assigned by management team.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Server / Cashier

Chipotle Mexican Grill
Pembroke Pines, FL
06.2020 - 10.2021
  • Greeted customers entering the restaurant, answered questions, and provided meal item information.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

Cashier

Publix Grocery Store
Doral, FL
12.2020 - 05.2021
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

Pembroke Pines Charter High School
06.2020

Skills

  • Cash Handling
  • Processing Transactions
  • Refunds & Exchanges
  • Organizing Inventory
  • Seasonal Displays
  • Handling Merchandize
  • Bagging & Packing
  • Customer Service
  • Customer Relations
  • Customer Assistance
  • Customer Retention
  • Customer Service driven
  • Works independently or in a team
  • Effectively completes all tasks on time
  • Tactful & articulate when dealing with customers
  • Very strong communication and interpersonal skills
  • Proficient in Microsoft Office and Social Media applications
  • Great Customer Engagement
  • Complaint Handling
  • Cultural Sensitivity
  • First Aid and BLS Training
  • Hazardous Items Understanding
  • Stress Tolerance
  • Customer Relations Skills
  • Calm Under Pressure
  • Cultural Awareness
  • Active Listening
  • Microsoft Office
  • Leadership

Certification

  • security license
  • BLS certified
  • notary certified

Languages

Spanish
Limited
French
Limited

References

References available upon request.

Timeline

Shelf Stocker /Customer Service Cashier

Five Below
09.2023 - 12.2023

Customer Service Associate/Shelf Stocker /Customer Service Cashier

Walgreens
04.2023 - 10.2023

Cashier

Publix Grocery Store
12.2020 - 05.2021

Server / Cashier

Chipotle Mexican Grill
06.2020 - 10.2021

High School Diploma -

Pembroke Pines Charter High School

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Stevi'yana Lopez