Deilyn urrea
College Point ,Ny
Resumen profesional
Supervisor with experience in supervising and leading work teams in various areas, as well as in resource management and implementing process improvements. I am looking for a company that offers me the opportunity to grow professionally and contribute to achieving its objectives, while offering a collaborative and respectful work environment.
Datos destacados
4
4
years of professional experience
Experiencia
Housekeeping y encargado de areas publicas
Aloft by Marriott New York Chelsea labor solución inc
Manhattan , Ny
2026.01 - 2026.06
- Room cleaning in accordance with established standards.
- Customer care and service.
- Teamwork to facilitate the achievement of objectives.
- Efficient completion of assigned tasks.
- Responsible for public areas
- ensuring that both the lobby and other public spaces remain completely orderly and clean.
Supervisora de housekeeping
Hilton Garden Inn Waldorf
Waldorf, Md
2025.05 - 2026.01
- Planning and coordinating the daily tasks of the staff in charge.
- Recruiting and selecting new staff to join the team.
- Customer service, personalized management, and follow-up through various channels.
- Development and implementation of improvement strategies for the area in charge.
- Supervising office administrative tasks to ensure a consistent workflow.
- Monitoring the smooth progress of projects, ensuring their timely completion.
- Monitoring operational efficiency and the proper execution of each workday.
- Assignment of tasks and responsibilities to staff, establishing performance criteria.
- Reporting to management on operational performance and progress.
- Effective handling, management, and resolution of internal and external incidents.
- Management of the resources necessary for compliance with production processes.
- Verification of the quality of work performed to ensure customer satisfaction.
- Implementation of strategies to foster and maintain a positive work environment.
- Conducting training and identifying staff training needs.
- Designing, monitoring, and controlling the work plan and its implementation.
- Supervising work quality and compliance with company standards.
- Monitoring and controlling worker safety.
- Ensuring effective compliance with established quality standards.
- Training of new staff in their respective tasks.
- Coordination of maintenance and repair tasks.
- Identification of production bottlenecks and implementation of solutions.
- Troubleshooting at any stage of the production process.
- Supervision and control of production processes.
- Supervision and coordination of work teams.
- Requesting replenishment of inputs from suppliers and verifying their delivery.
Housekeeping
Hilton Garden Inn Waldorf
Waldorf, Md
2024.05 - 2026.01
- Customer service and attention.
- Teamwork to facilitate the achievement of objectives.
- Efficient fulfillment of assigned tasks.
- Problem resolution and incident response.
- Document and file management.
- Planning and coordination of daily tasks for the staff in charge.
- Development and implementation of improvement strategies for the area under their responsibility.
- Evaluating employee performance according to established internal criteria.
- Supervising office administrative tasks to ensure a consistent workflow.
- Monitoring the smooth progress of projects, ensuring their timely completion.
- Monitoring operational efficiency and the proper execution of each workday.
- Assigning tasks and responsibilities to staff, establishing performance criteria.
- Reporting to management on operational performance and progress.
Effectively addressing, managing, and resolving internal and external incidents. - Managing the resources necessary to ensure compliance with production processes.
- Implementing strategies to foster and maintain a positive work environment.
- Implementing the programs and action plans established by the company for the area under their responsibility.
- Training new staff in their respective tasks.
- Monitoring effective compliance with established quality standards.
- Identifying staff shortages and training needs.
- Collaborating with the company's various departments.
housekeeping
holiday inn express
waldorf, MD
2024.03 - 2025.04
- Customer service and support.
- Teamwork to facilitate goal achievement.
- Efficient completion of assigned tasks.
- Problem resolution and incident response.
- Collaboration with different company departments.
Auxiliar de desayunos y servicios de limpieza
hyatt place chelsea ny
Manhattan , Ny
2022.05 - 2022.10
- Customer service and support.
- Teamwork to facilitate goal achievement.
- Efficient completion of assigned tasks.
- Problem resolution and incident response.
- Collaboration with different company departments.
Formación
Francisco Javier matiz
Bogotá colombiaEnfatiza tus habilidades clave
- Proactivity
- Adaptability
- Organized
- Team motivation
- Great organizational skills
- Leadership
- Achievement of established goals
- Attention to detail
- Conflict and problem resolution
- Employee training
- Fluent communication
- Excellent interpersonal skills
- Negotiation skills
- Strategic thinking
- Team leadership
- Task delegation and assignment
- Effective team management
- Project management
- Results-oriented
- Analytical skills
- Decisive and dynamic profile
- Responsible person
- Task supervision
- Motivation and leadership
- Excellent communication skills
- Quality control
- Proactivity and initiative
Personalizado
2,A2
Idiomas
Español
Inglés
Cronología
Housekeeping y encargado de areas publicas
Aloft by Marriott New York Chelsea labor solución inc
2026.01 - 2026.06
Supervisora de housekeeping
Hilton Garden Inn Waldorf
2025.05 - 2026.01
Housekeeping
Hilton Garden Inn Waldorf
2024.05 - 2026.01
housekeeping
holiday inn express
2024.03 - 2025.04
Auxiliar de desayunos y servicios de limpieza
hyatt place chelsea ny
2022.05 - 2022.10
Francisco Javier matiz