Deina Tipton
Maple Grove,MN
Summary
Dedicated professional skilled in enhancing patient care and driving customer satisfaction. Proven ability to streamline operations and foster effective communication between patients and healthcare providers.
Overview
15
15
years of professional experience
Work History
Office Manager
Royal & Royce Care LLC
Brooklyn Park, MN
04.2020 - Current
- Coordinated daily activities for patients, enhancing engagement and wellbeing.
- Trained new staff on care procedures, ensuring adherence to best practices.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Customer Service Manager
Five Below
BROOKLYN CENTER MN
03.2015 - 04.2020
- Led customer service initiatives to enhance client satisfaction and retention rates.
- Developed training materials to improve team performance and onboarding processes.
- Analyzed customer feedback to identify trends and implement service improvements.
- Collaborated with cross-functional teams to streamline operations and resolve issues.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
MANAGER
ACE Cash Express Inc.
BROOKLYN CENTER , MN
03.2011 - 03.2015
- Streamlined cash handling processes, improving accuracy and efficiency across locations.
- Conducted regular performance reviews, providing constructive feedback and development plans for staff.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
AUGSBURG FAIRVIEW ACADEMY
Minneapolis, MNTimeline
Office Manager
Royal & Royce Care LLC
04.2020 - Current
Customer Service Manager
Five Below
03.2015 - 04.2020
MANAGER
ACE Cash Express Inc.
03.2011 - 03.2015
High School Diploma -
AUGSBURG FAIRVIEW ACADEMY