DEINY LOEZA
Houston,TX
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
Pasadena ISD
Pearland , TX
08.2023 - 01.2024
- Successfully instructed over 40 students in their reading, writing and math abilities
- Provided customized educational, behavioral and emotional support.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Created and managed filing systems for easy access to student records and documents.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls with parents.
Early Childhood Educator
Rodney McMahan
Katy, TX
08.2019 - 01.2023
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
Data Entry
Doc2E-file
Houston, TX
01.2018 - 01.2019
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Verified confidential or private client information in adherence to state and federal laws.
Education
Bachelor of Science - Psychology
University of Houston- Clear Lake
Houston, TX05.2021
Skills
- Strong Communication Skills
- Proficient in Microsoft Word, Excel, and other software
- Documentation Management
- Problem Solving
- Training Development
- Client Support
- Account Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Instructional Aid, State Board for Educator - 2023
Timeline
Paraprofessional
Pasadena ISD
08.2023 - 01.2024
Early Childhood Educator
Rodney McMahan
08.2019 - 01.2023
Data Entry
Doc2E-file
01.2018 - 01.2019
Bachelor of Science - Psychology
University of Houston- Clear Lake