Magdalene Kain
Stevensville,MD
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
5
5
years of professional experience
Work History
Paraprofessional
KellyServices
Gloucester City, NJ
02.2026 - 06.2026
- Assisted lead teachers in delivering effective instructional support to students, fostering a positive learning environment. Facilitated small group activities to enhance student engagement and comprehension of core subjects. Collaborated with special education staff to support the needs of students with diverse learning abilities.
SALES REPRESENTATIVE
RIVERLINK FERRY
CAMDEN, NJ AND ST. PETERSBURG, FL
07.2023 - 10.2025
- Maintained accurate records of sales activities and client interactions to ensure compliance and streamline processes. Conducted training sessions for new sales team members on product knowledge and sales techniques, improving overall team performance. Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a high customer rate. Developed strong relationships with clients to better understand their needs and tailor solutions that drive satisfaction and loyalty.
BARISTA/ CASHIER
STARBUCKS
DEPTFORD, NJ 08096 / CAMDEN, NJ
02.2022 - 10.2024
- Provided exceptional customer service in a fast-paced café environment, ensuring a welcoming atmosphere for all patrons. Collaborated with team members to optimize workflow and enhance overall efficiency during peak hours. Engaged with customers to build relationships and encourage repeat business, enhancing community connections. Adapted to changing customer preferences and trends, regularly updating skills and beverage knowledge.
IT HELP DESK ASSOCIATE
RUTGERS UNIVERSITY
CAMDEN, NJ
07.2021 - 05.2024
- Managed and prioritized incoming support requests via phone, email, and ticketing system, achieving an average response time of under 2 hours. Utilized remote desktop tools to assist users efficiently, reducing the need for on-site visits and saving time. Assisted in the onboarding process for new employees, ensuring they have the necessary equipment and access to required systems. Developed and maintained comprehensive documentation for troubleshooting procedures, contributing to the knowledge base for future reference.
Education
Bachelor of Science - Childhood Studies & Gender Studies
RUTGERS UNIVERSITY
CAMDEN, NJ, United States01-2024
Skills
- Instructional support
- Strong communication skills
- Teamwork
- Able to adapt quickly
- Works well under pressure
- Relationship Building
- Attention to detail
- Excellent customer service
- Strong problem-solving skills
Timeline
Paraprofessional
KellyServices
02.2026 - 06.2026
SALES REPRESENTATIVE
RIVERLINK FERRY
07.2023 - 10.2025
BARISTA/ CASHIER
STARBUCKS
02.2022 - 10.2024
IT HELP DESK ASSOCIATE
RUTGERS UNIVERSITY
07.2021 - 05.2024
Bachelor of Science - Childhood Studies & Gender Studies
RUTGERS UNIVERSITY