Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Deion Hicks

Houston

Summary

Performance professional with deep expertise in driving operational excellence and ensuring optimal team performance. Skilled in strategic planning, data analysis, and process improvement. Strong focus on fostering collaboration, adaptability to changing needs, and delivering measurable results. Adept in using key performance indicators to enhance productivity and achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Middle Mile Performance Manager

Amazon
07.2024 - Current
  • Conduct in-depth data analysis to identify performance trends, enabling targeted coaching interventions.
  • Monitor and improve key performance indicators (KPIs) such as: Overall acceptance vs rejections, On-time pick-up and delivery, Delivery Estimate Accuracy (DEA), Relay for Driver (R4D) App usage compliance, and Safety metrics like Accidents Per Million Miles (APMM).
  • Engage directly with carriers to remove common defects and network disruptions and conduct carrier coaching and performance discussions.
  • Use tools like Paragon, Optimus, and RPS Management Quip to track and manage carrier performance.
  • Manage carriers across various programs such as: We-Pay 3P LTL inbound and import, Linehaul, Intermodal Drayage, Inbound TruckLoad, and Cross Border operations.


Operations Manager

Amazon
11.2022 - 07.2024
  • Developed capacity with cart processing improvements, building record for 521,000 packages processed in a day.
  • Spearheaded and implement process improvements through Lean process, Kaizen, and Six Sigma.
  • Reduced inventory by $1M annually through effective planning of demand vs Supply.
  • Collaborated with multiple sites to source network capacity needs to meet heavy return demand.
  • Devised a training program for staff on proper product storage techniques, increasing shelf life by 20% in non-inventory.

Area Manager I & II

Amazon
04.2021 - 11.2022
  • Conducted STUs with bottom performers to remove operational barriers, boosting productivity by 67%.
  • Successfully launched two Amazon Sort Centers totaling 391,417 SF / 174.91 Acres.
  • Trained team members, leading to the successful onboarding of 2 L4 Area Managers promoted to L5 AM’s.
  • Evaluated volume forecast and indicated productivity requirements to generate next-day shift plan.
  • Created and maintained quality control policies & standard work procedures for Area Managers and associates.

Project Manager

Big Apple Testing
06.2019 - 03.2020
  • Led 2 large-scale projects with a collective budget of $4M, both of which were closed under budget by $200K.
  • Monitored budgets to provide adequate estimations were submitted to perform daily functions.
  • Communicated progress and roadblocks to stakeholders and made recommendations to remove roadblocks.
  • Conducted frequent evaluations to address structural damage within the vicinity.

Operations Coordinator

Success Academy Schools
07.2018 - 06.2019
  • Utilized a par value system to maintain inventory system & inform replenishment.
  • Managed a $500k budget allotting funds for events, inventory & incentives.
  • Facilitated quarterly school-wide safety training for 60+ staff & 200+ students.
  • Increased operational excellence score by 16% due to improved safety systems.

Replenishment Team Lead

Target
06.2016 - 07.2018
  • Oversaw the inventory replenishment lifecycle: delivery, distribution, & stocking.
  • Managed 70+ staff, delegating responsibilities to complete re-stocking efficiently.
  • Contributed to a $20,000 increase in food revenue by optimizing shelf capacity.
  • Implemented systems to ensure accurate backroom numbers and stock.

Education

M.A. - Supply Chain & Logistics

Florida International University
12.2022

MPA -

John Jay College
05.2019

B.S. - Criminal Justice

Marist College
Poughkeepsie, NY
05.2016

Skills

  • Transport Budget
  • Tracking Route
  • Employee Relation
  • Salesforce
  • Data Quality Policy
  • DOT/SOP Compliance
  • Performance Management
  • External/Internal Control
  • Database Management
  • MS Office (Word, Excel etc)
  • Data analysis
  • Lean methodology

Certification

  • Lean Six Sigma Yellow Belt, 08/01/22
  • Lean Six Sigma Green Belt, 09/01/22
  • Construction Safety & Health (OSHA), 30 Hrs., 08/01/19
  • SAP Certification, 01/01/23

Timeline

Middle Mile Performance Manager

Amazon
07.2024 - Current

Operations Manager

Amazon
11.2022 - 07.2024

Area Manager I & II

Amazon
04.2021 - 11.2022

Project Manager

Big Apple Testing
06.2019 - 03.2020

Operations Coordinator

Success Academy Schools
07.2018 - 06.2019

Replenishment Team Lead

Target
06.2016 - 07.2018

MPA -

John Jay College

M.A. - Supply Chain & Logistics

Florida International University

B.S. - Criminal Justice

Marist College

Similar Profiles

CREATE PROFILE