Deion Townsend
Gainesville,FL
Summary
Dynamic technology support professional with a strong background in troubleshooting, system maintenance, and user assistance. Proven ability to collaborate effectively with teams to resolve complex technical issues and maintain seamless IT operations. Recognized for adaptive problem-solving skills and reliability in fast-paced environments, complemented by expertise in hardware and software support, network configuration, and customer service. Additionally, certified sterile processing technician with extensive experience in infection control and instrument sterilization processes, consistently upholding the highest standards of cleanliness and compliance in clinical settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Sterile Processing Technician (Traveler)
Mayo Clinic
Jacksonville, FL
05.2026 - Current
- Implemented process improvements that enhanced workflow efficiency in sterile processing department.
- Collaborated with surgical teams to ensure timely availability of sterile instruments for procedures.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Managed sterilization processes for surgical instruments ensuring compliance with safety standards.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Wrapped trays, instrument packs, and sets.
Sterile Processing Technician
Malcom Randall VA Medical Center
Gainesville, Florida
12.2023 - 05.2026
- Executed processing of surgical instruments in strict adherence to hospital protocols, manufacturer instructions, and infection control standards to uphold patient safety.
- Implemented process improvements that reduced turnaround time for instrument preparation and increased workflow efficiency.
- Collaborated with surgical teams to meet their specific instrument needs, ensuring seamless operational support during procedures.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
Team Leader, Sales Operations
Walmart
Gainesville, FL
10.2022 - 12.2023
- Led team in daily operations, ensuring efficient workflow and high standards of customer service.
- Implemented process improvements that enhanced inventory management accuracy and reduced stock discrepancies.
- Trained and mentored new associates on company policies and best practices.
- Collaborated with management to develop training materials aimed at improving staff skills and knowledge retention.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Residential Helper
WCA Waste Corporation
Gainesville, FL
03.2020 - 06.2020
- Implemented best practices for waste sorting and recycling initiatives.
- Preserved company reputation for professionalism by consistently displaying a courteous demeanor when interacting with residents and business owners along the waste collection route.
- Demonstrated adaptability, working in various weather conditions while maintaining high levels of productivity and efficiency.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Operated hydraulic systems for efficient loading and unloading of refuse.
Shipping
Dollar General Distribution Center
Gainesville, FL
03.2019 - 03.2020
- Managed inbound and outbound shipments, ensuring accuracy in order fulfillment.
- Improved shipping efficiency by optimizing packing procedures and inventory management.
- Implemented safety protocols to minimize workplace accidents and ensure compliance.
- Conducted inventory checks, maintaining optimal stock levels for timely shipping.
Dominos Delivery Driver
Domino's
Gainesville, FL
09.2016 - 03.2019
- Delivered orders promptly while ensuring adherence to safety and quality standards.
- Managed route optimization to enhance delivery efficiency and reduce wait times.
- Provided exceptional customer service by resolving issues and addressing inquiries effectively.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Implemented feedback from customers to enhance service quality and overall satisfaction.
Crew Trainer
McDonald's
Gainesville, FL
10.2014 - 09.2016
- Trained new crew members on operational procedures and customer service excellence.
- Ensured adherence to food safety protocols and sanitation standards during shifts.
- Led team meetings to discuss performance goals and improve service efficiency.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
Education
Upper secondary education - Biology
Professional Academies Magnet At Loften High School
Gainesville, FL2016
High School Diploma -
Professional Academies Magnet At Loften High School
Gainesville, FL2015
CompTIA
Skills
- Customer service
- Problem-solving
- Technical support fundamentals
- Network troubleshooting
- Software troubleshooting
- System administration and IT infrastructure services
- Ethics and professionalism
- Tool identification
Accomplishments
- Systems administration & IT Infrastructure services (Course)
- Operations system & Becoming a power user (Course)
- The bits and bytes of computer networking (Course)
Certification
- Certified Registered Central Service Technician (CRCST)
Timeline
Certified Sterile Processing Technician (Traveler)
Mayo Clinic
05.2026 - Current
Sterile Processing Technician
Malcom Randall VA Medical Center
12.2023 - 05.2026
Team Leader, Sales Operations
Walmart
10.2022 - 12.2023
Residential Helper
WCA Waste Corporation
03.2020 - 06.2020
Shipping
Dollar General Distribution Center
03.2019 - 03.2020
Dominos Delivery Driver
Domino's
09.2016 - 03.2019
Crew Trainer
McDonald's
10.2014 - 09.2016
Upper secondary education - Biology
Professional Academies Magnet At Loften High School
High School Diploma -
Professional Academies Magnet At Loften High School
CompTIA