Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Deira Jones

Los Angeles,CA

Summary

Compassionate Case Manager experienced in multicultural hostile environments. Hardworking and dedicated to achieving desired case outcomes. Offers problem-solving, conflict resolution and communication abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Case Manager

LHH/ PATH
Los Angeles, CA
02.2024 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

House Manager

First to serve
Los Angeles
12.2022 - 03.2024
  • Manages day to day engagement with clients in a crisis shelter
  • Participate and engage in client engagement and life skills support
  • This includes modeling and assisting as needed with meeting daily needs
  • Provides peer mediation/support when needed
  • Direct reports to clinical case managers and program management
  • Complete daily documentation per organization request.

Personal Care Aide

Comfort Keepers
Los Angeles
04.2022 - 10.2022
  • Providing direct support to clients that involved turning or moving patients, gathering medical supplies and bathing daily
  • Assist with grooming; hair, brushing teeth, shaving when requested, etc
  • Document daily food and liquid intake to ensure high levels of health is maintained while checking vital signs such as blood pressure and heart rate.

Resident Aide

Open Arms
Los Angeles
01.2021 - 12.2021
  • Assist and coordinate daily activities for clients enrolled in the program
  • Provided supervision of clients on and offsite as needed
  • Lead offsite trips when scheduled
  • Provide support that includes assistance with cooking and cleaning when requested
  • Completion of documents pertaining to program needs.

Education

CNA Certification -

American Medical Career

Skills

  • I possess adaptability, teamwork, customer service and empathy I am effective when communicating and incorporating active listening I Uphold high integrity and ethics Detail oriented as well as attentive and engaged
  • Case Management
  • Organization and Multitasking
  • Relationship Building
  • Positive Attitude
  • Email and Telephone Etiquette
  • Emotional awareness
  • Direct Patient Care
  • Written and verbal communication
  • CPR/AED

Certification

  • CNA/PCA Certification
  • CPR/ BLS certification
  • Multiple lahsa certifications

Personal Information

Title: Case Manager/Direct Care Professional

Timeline

Case Manager

LHH/ PATH
02.2024 - Current

House Manager

First to serve
12.2022 - 03.2024

Personal Care Aide

Comfort Keepers
04.2022 - 10.2022

Resident Aide

Open Arms
01.2021 - 12.2021

CNA Certification -

American Medical Career
Deira Jones