Compassionate Case Manager experienced in multicultural hostile environments. Hardworking and dedicated to achieving desired case outcomes. Offers problem-solving, conflict resolution and communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
LHH/ PATH
Los Angeles, CA
02.2024 - Current
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
House Manager
First to serve
Los Angeles
12.2022 - 03.2024
Manages day to day engagement with clients in a crisis shelter
Participate and engage in client engagement and life skills support
This includes modeling and assisting as needed with meeting daily needs
Provides peer mediation/support when needed
Direct reports to clinical case managers and program management
Complete daily documentation per organization request.
Personal Care Aide
Comfort Keepers
Los Angeles
04.2022 - 10.2022
Providing direct support to clients that involved turning or moving patients, gathering medical supplies and bathing daily
Assist with grooming; hair, brushing teeth, shaving when requested, etc
Document daily food and liquid intake to ensure high levels of health is maintained while checking vital signs such as blood pressure and heart rate.
Resident Aide
Open Arms
Los Angeles
01.2021 - 12.2021
Assist and coordinate daily activities for clients enrolled in the program
Provided supervision of clients on and offsite as needed
Lead offsite trips when scheduled
Provide support that includes assistance with cooking and cleaning when requested
Completion of documents pertaining to program needs.
Education
CNA Certification -
American Medical Career
Skills
I possess adaptability, teamwork, customer service and empathy I am effective when communicating and incorporating active listening I Uphold high integrity and ethics Detail oriented as well as attentive and engaged
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital