Deirdre Dupuis
Glendive,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the medical and law enfrocement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
Certifications
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Bartender
The Lake Bar
Polson, MT
06.2020 - 01.2021
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Performed event coordination for larger parties and gatherings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Optometrist Assistant
Sidney Eye Care
Sidney, MT
05.2019 - 07.2019
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Patient Service Representative
Providence St. Joseph Medical Center
Polson, MT
02.2018 - 10.2018
- Provide excellent written and verbal communication in a customer service setting while showing empathy, patience and positivity to patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted patients in filling out check-in and payment paperwork.
- Obtained accurate medical histories from patients, highlighting critical information.
911 Emergency Dispatcher
Lake County Sheriff's Office
Polson, MT
11.2011 - 01.2018
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Excellent listening and oral comprehension skills to respond to callers during difficult and stressful situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Education
High School Diploma -
Polson High School
Polson, MT 08.2000 - 05.2003
No Degree - Psychology
Flathead Valley Community College
Kalispell, MTCertified - Law Enforcement
Montana Law Enforcement Academy
Helena, MT 02.2015 - 02.2015
Skills
Communication and organization
undefinedCertification
All-Hazards Incident Tactical Dispatcher
Timeline
Bartender
The Lake Bar
06.2020 - 01.2021
Optometrist Assistant
Sidney Eye Care
05.2019 - 07.2019
Patient Service Representative
Providence St. Joseph Medical Center
02.2018 - 10.2018
Certified - Law Enforcement
Montana Law Enforcement Academy
02.2015 - 02.2015
911 Emergency Dispatcher
Lake County Sheriff's Office
11.2011 - 01.2018
High School Diploma -
Polson High School
08.2000 - 05.2003
No Degree - Psychology
Flathead Valley Community College
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