Deirdre Jackson

• Serves at primary point of contact between cloud operations teams (DevOps, Hosting, Database and Automation) as well as state project teams.
• Conducted monthly patching cycles to completion across all environments among state projects.
• Kept track of program level projects to completion
• Produced weekly and monthly status reports to leadership
• Administer implementation and continued operations of Certificate Database in Service Now that tracks upcoming expirations of application renewals and certificates

• Analyzed, delivered, and implemented CI/CD pipeline for one or more AWS digital products and platforms in agile work environment. Automated build and deployment using Jenkins to reduce human error and speed up production processes Supported development teams and customers to configure applications for deployment. Used automation tools such as Ansible and Jenkins for building, deploying and testing software applications.
• Implemented, documented, test, and debug along with troubleshooting platform level issues.
• Analyzed current stack load and cost to brainstorm architecture to reduce footprint and cost.
• Added Amazon Cloud Watch Alarms using CloudFormation templates that triggered ServiceNow tickets to receive notification of urgent alerts to remediate issues quickly.
• Wrote Ansible scripts to deploy code that ran in different environments
• Identifying and rectifying build/deployments with use of Jenkins
• Created AWS Lambda functions to run globally across accounts using S3 buckets
• Wrote Python code files as part of AWS Lambda creation process
• Automated build and deployment process with Jenkins eliminating 80% of manual work
• Creating S3 buckets and managing policies for S3 buckets and utilized storage and backup on AWS.
• Wrote and maintained custom scripts to increase system efficiency and performance time.

• ·Worked with the use of CI/CD automation tools daily, such as Jenkins, to run tested code into different environments.
• Work across functional (development/testing and deployment) teams to ensure CI/CD operation of build and test systems.
• Perform maintenance and troubleshooting of continuous build/deployment systems
• Work with the scrum teams, systems team, and development managers to refine a strategy for releasing components and reducing dependencies
• Develop, Maintain and support Continuous Integration framework based on Jenkins •
• Provided user requirements analysis, design and programming support for enhancement of Java-based web applications for a leading government organization accessed by numerous authorized users in different regions
• Worked with users using an agile development approach by being able to understand the requirements needed by the clients and provided feedback and refined solutions by demonstrations
• Performed work within an environment that runs Microsoft Windows, MSSQL server, Oracle and MySQL databases
• Written and queried SQL scripts that ran to resolve data-related issues
• Frequent use of SQL Developer to solve common data issues
• Creates and executes SQL statements, possibly involving multiple tables
• Troubleshoots issues with Enterprise applications and provide customer support for software operating systems through ServiceNow application help desk system
• Design, code, test, and debug new software or enhancing existing software
• Write and update technical documentation such as user manuals, system documentation, and training materials

• Assisted Scientists and, Analysts in daily routine tasks and projects
• Provided excellent client support in a technical setting
• Served as member of the IT Contingency Control Board, which handles reports for any installations, intrusions, change requests, and other security concerns within NOAA LAN at worksite locations in Mississippi, Maryland, Colorado and North Carolina
• Entered customer service tickets into several databases
• Assisted employees with IT issues within the administrative sector of the organization
• Tested mobile applications to ensure correct data had been downloaded and updated.
• Created,Transported and Mailed NOAA Weather Information Sheets to customer locations.

• Provided first-rate customer service in a complex and high-stress environment
• Ranked as top-performing customer service representative (top 20%)
• Utilized databases and written materials to look up and provide information to inquiries
• Maintained up-to-date knowledge of regulations, processing procedures, and policies
• Assisted consumers with complicated process of enrolling consumers into affordable insurance plans that fit their needs and budget
• Followed complex rules and regulations of the Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements related to confidentiality of information release

· Delivered outstanding customer support, often completing tasks on tight deadlines

· Provided IT support for minor and complex technical problems within the school environment

• Updated school's website and faculty webpages
• Created trouble-shooting tickets for significant hardware/software issues
• Trained teachers on the latest technology resources and electronic devices for classrooms
• Responsible for giving teachers limited administrator access on their computers in the classroom
• Provided computer training for individuals and assisted clients at community centers apply for jobs and school
• Trained students on projects and presentations that involved use of technology at a designated school site
• Illustrated leadership abilities by creating projects on National Holidays and AmeriCorps “special” days that promote positive use of technology in the community.