Director of Property Operations supervising, financial operations for both sides of the business. Includes, working side by side with all levels of maintenance to ensure work orders, vendor dispatch, and resident service coordination across high-volume residential environments worked cohesively. Keeping repairs moving through clear communication with residents, maintenance teams, contractors, and ownership groups, with a strong focus on HVAC, plumbing, emergency requests, unit turnover management and habitability-related work. Brings accurate documentation, calm issue resolution, and steady follow-through from first contact to completion.
Hi, I’m
DEIRDRE LARSON
Customer Service | Operations | Property Management | Vendor Relations | Maintenance Coordination
Palm Springs,CA
Summary
Overview
14
years of professional experience
Work History
IHSS Public Authority
IHSS Live-In Care Provider (Part-time)
2021.10 - Current (4 education.years_Label & 9 education.months_Label)
Job overview
- Maintained accurate records of client health status and care activities to ensure compliance with regulations.
- Assisted clients with mobility and daily living activities to enhance independence and quality of life.
- Developed individualized care plans to meet specific client needs and preferences.
- Provided personal care assistance, including bathing, grooming, and meal preparation for clients.
Multiple Management Property Management Companies
Senior Property Manager/Accounts Payable Assistant
2012.12 - 2024.08 (11 education.years_Label & 8 education.months_Label)
Job overview
- Led property operations, enhancing tenant satisfaction through effective communication and service delivery.
- Oversaw budgeting processes, ensuring financial accountability and alignment with organizational objectives.
- Developed and implemented maintenance schedules, improving property conditions and reducing response times.
- Mentored junior property managers, fostering professional growth and aligning team goals with company standards.
- Deirdre Larson
- Palm Springs, CA
- tel: (442) 459-6603 • email: psalm91blessed2@icloud.com
- ASSISTANT MANAGER | RETAIL OPERATIONS | CUSTOMER SERVICE
- Highly motivated management professional with 30+ years of experience leading operations, supervising teams, and delivering exceptional customer service. Proven success in coaching employees, managing daily operations, resolving customer concerns, maintaining operational standards, and achieving business goals in fast-paced environments. Recognized for strong leadership, dependability, organization, and a commitment to creating an outstanding customer experience.
- CORE QUALIFICATIONS
- Team Leadership & Staff Development
- Customer Service Excellence
- Cash Handling & Register Operations
- Inventory Control & Stock Replenishment
- Merchandising & Store Presentation
- Opening & Closing Procedures
- Scheduling & Time Management
- Employee Coaching & Training
- Loss Prevention & Safety Compliance
- Problem Solving & Conflict Resolution
- Microsoft Office • Excel • Google Workspace
- PROFESSIONAL EXPERIENCE
- Senior Property Manager / Accounts Payable Assistant
- Multiple Property Management Companies – Riverside, CA
- December 2012 – August 2024
- Supervised and trained employees while promoting teamwork and accountability.
- Managed daily operations, ensuring company policies and procedures were followed.
- Delivered exceptional customer service by resolving concerns professionally and efficiently.
- Processed invoices, maintained accurate financial records, and supported accounting functions.
- Coordinated vendors, supplies, and operational priorities to ensure efficient workflow.
- Managed multiple priorities in a fast-paced environment while consistently meeting deadlines.
- Maintained organized records and prepared reports with exceptional accuracy.
- Built positive relationships with customers, vendors, and leadership through effective communication.
- Resident Manager
- FDC Management – Anaheim, CA
- 2011
- Assisted with daily operations and customer service.
- Maintained property standards and coordinated maintenance requests.
- Resolved customer concerns promptly while maintaining a positive experience.
- Community Manager
- Anza Management | Trilar Management | Korda Construction/RPK Development
- 2004 – 2011
- Managed daily operations while providing exceptional customer service.
- Trained and coached team members to improve performance.
- Coordinated vendors, budgets, and daily operational activities.
- Maintained high occupancy and customer satisfaction through effective communication and problem-solving.
- EDUCATION
- High School Diploma
- John W. North High School
- Riverside, California
- ADDITIONAL QUALIFICATIONS
- 30+ years of leadership and operations management experience
- Supervised teams of up to eight employees
- Strong background in customer service, budgeting, scheduling, vendor management, and employee training
- Proficient in Microsoft Office, Excel, Outlook, Google Workspace, Yardi, AppFolio, Rent Roll, and Microsoft 365
- Dependable, flexible, and committed to delivering outstanding customer service
Skills
Appointment scheduling
Work order coordination
Vendor & contractor management
Preventive maintenance planning
Property inspections
Resident relations
Fair housing compliance
Service documentation
Emergency response coordination
Lease administration
Tenant screening
Rental payment processing
Move-in coordination
Lease renewals
Eviction procedures
Budget tracking
Accounts payable
Expense reporting
Property management software
Work order software
Incident reporting
Timeline
IHSS Live-In Care Provider (Part-time)
IHSS Public Authority
2021.10 - Current (4 education.years_Label & 9 education.months_Label)
Senior Property Manager/Accounts Payable Assistant
Multiple Management Property Management Companies
2012.12 - 2024.08 (11 education.years_Label & 8 education.months_Label)