Deirdre Mallard
Fletcher,NC
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in standards and market trends. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Director of Operations
Pi Squared
Hendersonville , NC
05.2022 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Achieved team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
General Manager
Dennys Restaurant
Black Mountain , NC
07.2018 - 05.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee evaluations and contract details.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified trends in customer marketplaces to develop valuable solutions.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Training Coordinator
Cracker Barrel
West Asheville , NC
04.2000 - 03.2014
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Worked with central management to identify, plan, align and address training needs.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Planned and conducted staff trainings with emphasis on areas.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Planned and deployed training programs for [Type] procedures and activities.
- Planned and conducted staff trainings with emphasis on [Type] areas.
Education
West Henderson High School
Hendersonville, NC06.1984
Skills
- Financial Statement Review
- Sales Tracking
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Administrative Management
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Hiring and Onboarding
- Performance Monitoring and Evaluation
Timeline
Director of Operations
Pi Squared
05.2022 - Current
General Manager
Dennys Restaurant
07.2018 - 05.2022
Training Coordinator
Cracker Barrel
04.2000 - 03.2014
West Henderson High School
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