General manager
Open To Work
Deisha Carrillo
Wingstop Restaurant
Leavenworth,KS
Work Preference
Job Search Status:
Open to workDesired Job Title
Restaurant General ManagerSummary
Dynamic General Manager with a proven track record at Wingstop, excelling in operations management and team leadership. Spearheaded initiatives that boosted profitability and enhanced customer satisfaction. Skilled in strategic planning and staff development, fostering a high-performance culture while effectively managing labor costs and inventory controls.
1
Certification
4
Years of experience
Work History
General Manager
4 Months- Directed daily restaurant operations, ensuring consistent service, quality, and team accountability.
- Owned labor scheduling and staffing level management, alongside performance coaching, to support consistent floor coverage.
- Oversaw inventory ordering and food cost controls to reduce waste and support consistent product availability.
- Enforced food safety sanitation and operational compliance across front- and back-of-house functions.
- Directed daily restaurant operations, ensuring consistent guest service and policy compliance.
- Managed scheduling, labor deployment, and shift coverage to maintain efficient staffing levels.
- Oversaw inventory controls, ordering, and product rotation to reduce waste and stock shortages.
- Trained and coached crew members on food safety, service standards, and operational procedures.
- Monitored cash handling, deposits, and register accuracy to support financial accountability.
- Enforced cleanliness, sanitation, and equipment readiness across front-of-house and kitchen areas.
- Resolved guest concerns promptly, maintaining service quality and brand standards.
- Analyzed sales, labor, and cost trends to support profitability and operational improvements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
General Manager
1 Year 5 Months- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed labor scheduling, staffing levels, and performance coaching to support efficient floor coverage.
- Monitored inventory, ordering, and food cost controls to reduce waste and maintain product availability.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff training and development
Administrative skills
P&L management
Team training and development
Client relations
Schedule management
Staff motivation
Labor cost controls
Customer retention
Deadline oriented
Strategic planning
Performance improvement
Employee development
Project management
Consistently meet goals
Facility management
Exceptional interpersonal communication
Staffing
Performance evaluations
Workflow planning
Purchasing
Recruitment
Expense control
Troubleshooting expertise
Purchasing and planning
Operations oversight
Cost analysis and savings
Organizational development
Certification
Manager serve safe
Timeline
General Manager
Wingstop Restaurant
06.2026 - Current
General Manager
Burger King
11.2022 - 04.2024
Arae
High School Diploma