Deisia Hopkins
New York,NY
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
13
13
years of professional experience
Work History
E Commerce coordinator
Cozy Kicks LLC
2017.08 - Current
- Managed all customer service inquiries via phone calls and email
- Resolved daily order issues, returns, and stock discrepancies
- Processed orders, pre-orders, and reservations of products when needed
- Coordinated and drove e-commerce and social media platforms
- Worked directly with account managers on new orders
- Added, updated and removed product from e-commerce systems
Service Ambassador
Neiman Marcus
2021.11 - 2023.01
- Identified and assessed client and customer needs to achieve satisfaction
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Customer Service Representative
Protiviti – Health Research
2020.10 - 2021.11
- Scheduled all patient appointments in accordance with specific scheduling protocols
- Pre-registered new patient over the phone before the appointment
- Problem solve in a timely manner and escalate issues to other team members as appropriate
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
E-Commerce Assistant
Schutz
2015.05 - 2017.05
- Processed merchandise for store transfers, wholesale vendors, and web orders
- Executed quality control functions and properly processed defective merchandise
- Properly shipped and updated international orders utilizing UPS World-Ship
- Updated online inventory and supervised products that were returned to the local warehouse
- Integrated photographs of merchandise into corporate e-commerce software.
- Focused on continuous quality and customer service improvement in e-commerce operations.
Showroom Assistant
MAO PR
2013.09 - 2015.05
- Organized press clippings and tracked showroom activity
- Prepared outgoing documentation, emails, mail, and faxes
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisor
- Purchased and maintained office supplies
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
Sales Associate
Calvin Klein
2011.08 - 2013.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Education
High School of Fashion Industries
New York, NY06.2011
Skills
- Mac & PC Platforms
- POS System
- Shopify
- Big cartel
- Stripe
- Verizon in contact
- Microsoft Dynamics
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Data- Driven and analytical
- Team Meetings
- Leadership abilities
- E-Commerce Strategy
- Financial Records
- Digital Marketing
- Social Media Management
Timeline
Service Ambassador
Neiman Marcus
2021.11 - 2023.01
Customer Service Representative
Protiviti – Health Research
2020.10 - 2021.11
E Commerce coordinator
Cozy Kicks LLC
2017.08 - Current
E-Commerce Assistant
Schutz
2015.05 - 2017.05
Showroom Assistant
MAO PR
2013.09 - 2015.05
Sales Associate
Calvin Klein
2011.08 - 2013.08
High School of Fashion Industries
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