DEISSY BAHENA
Cherry Valley,IL
Summary
Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician/ CNA
OSF St. Anthony Medical Center
2021.08 - 2021.09
- As a PCT/ CNA my responsibilities included providing safe patient care, taking vital signs, assisting patients with activities of daily living, specimen collection, and observation of patients for physical/emotional changes.
- Communicated with other Patient Care Team members to ensure continuity of care, and played in a role providing constant supervision to patients as needed.
- Documented patient information and care activities in electronic health record.
Patient Financial Services Representative
Mercy Health System
2021.04 - 2021.07
- Responsible for following up with patients and insurance companies to resolve unpaid claims/ accounts.
- Responsible for attending monthly/ weekly meetings for individual and department development and progress.
Patient Care Technician/ CNA
Swedish American Hospital CMH
2021.03 - 2021.04
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed selected cross-trained skills, treatments and procedures specific to department for patients, including EKG and /or monitoring.
Informatics Customer Service Representative
Crusader Clinic
2020.09 - 2020.10
- Position for Crusader Clinic through Staffing Agency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responsible for directing patients and contractors to appropriate department.
- Responsible for knowing when to triage patients in need of medical attention and non-emergency situations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Operating Room Nursing Assistant
Mercy Health Rockford
2018.11 - 2020.08
- Nursing Support personnel
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Maintained operating room's inventory of products and replenished stock, when needed.
CNA
Alden Debes Rehabilitation & Health Care Center
2018.05 - 2018.07
- Worked under the direction of an RN, followed patients plan of care on both subacute and long-term care settings.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
Paraprofessional
Maxim Healthcare Services
2017.08 - 2018.05
- Worked in the Rockford School district as a paraprofessional.
- Duties were to help students with disabilities that included toileting, ADLs tasks as well as program appropriate school work.
- Helped the teacher before and after school plan tasks for the next day and wipe down furniture.
- As a CNA worked with residents in their homes and long- term care facilities.
- Followed their plan of care, helped them with ADLs, and monitor their health under RNs supervision.
CNA
Crystal Pines Rehabilitation And Healthcare
2017.07 - 2017.12
- Worked under supervision of an RN, followed the residents plan of care.
- Facilitated personal hygiene management, feeding and ambulation.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments per scope of practice, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
DSP
Milestone Inc
2013.03 - 2016.12
- Worked with clients with developmental and physical disabilities in vocational and residential settings.
- Responsible for assisting clients with activities of daily living. Provided an enriching environment that promoted independence and quality of life.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to medical and dental appointments to provide support.
DSP
Goldie B. Floberg
2015.10 - 2016.03
- Assisted clients with developmental and physical disabilities in vocational and residential settings.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Education
Certificate - CNA
Rock Valley College
Rockford, IL12.2016
Associate of Arts - Arts
Rock Valley College
Rockford, IL05.2009
Diploma -
Auburn High School
Rockford, IL05.2006
Skills
- Empathy and Compassionate Care
- Team player
- Time management
- Activities of Daily Living Assistance
- Vitals Monitoring and Documentation
- Patient-focused care
- Patient Rapport
- Behavior Redirection
- Patient Safety Management
- Verbal and Written Communication Skills
- Strong Ethics
Certification
CNA December 2016
Additional Information
- AHA CPR/BLS August 16, 2021- August 2023
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician/ CNA
OSF St. Anthony Medical Center
2021.08 - 2021.09
Patient Financial Services Representative
Mercy Health System
2021.04 - 2021.07
Patient Care Technician/ CNA
Swedish American Hospital CMH
2021.03 - 2021.04
Informatics Customer Service Representative
Crusader Clinic
2020.09 - 2020.10
Operating Room Nursing Assistant
Mercy Health Rockford
2018.11 - 2020.08
CNA
Alden Debes Rehabilitation & Health Care Center
2018.05 - 2018.07
Paraprofessional
Maxim Healthcare Services
2017.08 - 2018.05
CNA
Crystal Pines Rehabilitation And Healthcare
2017.07 - 2017.12
DSP
Goldie B. Floberg
2015.10 - 2016.03
DSP
Milestone Inc
2013.03 - 2016.12
Certificate - CNA
Rock Valley College
Associate of Arts - Arts
Rock Valley College
Diploma -
Auburn High School
CNA December 2016
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