Deissy Moreno
San Antonio,TX
Summary
Dynamic call center professional skilled in high-volume call handling and bilingual communication. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and team collaboration. Demonstrated success in exceeding sales goals while fostering a high-performance culture and resolving customer issues efficiently, ensuring repeat business and satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Manager
SunCom Wireless
01.2017 - 07.2024
- Trained and mentored team members, fostering a high-performance retail environment.
- Oversaw daily operations, ensuring compliance with company policies and maintaining exceptional customer service standards.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Evaluated employee performance regularly, providing constructive feedback for professional development and growth within the team.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Managed cash drawer, ensuring proper cash handling and reconciliation at end of shifts.
- Monitored inventory levels, restocking merchandise as needed to optimize sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Call Center Agent, Inbound Sales
Charter Spectrum
08.2024 - 07.2025
- Assisted customers in selecting appropriate services based on individual needs.
- Handled inbound sales calls, effectively addressing inquiries and providing accurate product information.
- Adapted quickly to new promotions and product updates, enhancing customer engagement strategies.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
High School Diploma -
Sidney High School
San Antonio, TX05-2015
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Problem-solving skills
- Account maintenance
- Call handling
- Call center customer service
- Bilingual (Spanish and English)
- Building rapport
- Sales closing
- Cash handling
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Call Center Agent, Inbound Sales
Charter Spectrum
08.2024 - 07.2025
Sales Manager
SunCom Wireless
01.2017 - 07.2024
High School Diploma -
Sidney High School