Pilar Ogbu McNair

Developed sales strategies to enhance customer engagement and retention.

• Led team meetings to align goals and share best practices among sales staff.
• Monitored sales performance metrics to evaluate team effectiveness and drive improvements.
• Established relationships with key clients, while maintaining existing customer base.
• Assisted customers with product selection and inquiries.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Directed and coordinated products, services and sales activities.
• Scheduled appointments between clients and sales representatives for seamless coordination.

• Facilitated client meetings to identify relationship goals and preferences.
• Developed personalized matchmaking strategies tailored to client profiles.
• Maintained comprehensive records of client interactions and matchmaking progress.
• Coordinated communication between matched couples through various channels.
• Established policies to ensure adherence to corporate standards.
• Trained new employees on customer service protocols and company policies.
• Executed follow-up procedures to confirm customer satisfaction post-interaction.
• Processed payments and managed billing arrangements for services.

• Responsible for the quality assurance of UnitedHealth Group members.
• Advocate for UnitedHealth Groups allies and partners.
• Evaluate and educate enrollees and members on benefits and plan options that best fit enrollees’ needs.
• Perform all job duties to ensure compliance with state and Centers for Medicare Services regulatory requirements.

• Manage thousands of cable, internet, and phone accounts.
• Dealt with each customer’s funds on a person to person basis while being equal but yet understanding to each consumer.
• Excelled with management and gained references based upon my work ethic and ability to adapt to changes in an everyday environment.
• Demonstrated active listening skills to assure mutual understanding of customer’s concerns/comments.
• Notated each account with notes so that all transactions were recorded and on record just in case any of the information was needed.