Deisy Espinoza
Conroe,TX
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
4
4
years of professional experience
Work History
Clinic Operations Coordinator
WellMed Medical Management - United Health Group
Conroe, TX
05.2021 - 08.2024
- Generated reports detailing performance metrics and progress against goals.
- Managed communications between departments to ensure efficient operations.
- Organized meetings, conferences, and other events related to operations.
- Conducted training sessions for new employees on operational procedures.
- Prepared budgets based on projected costs associated with operations.
- Implemented safety protocols to maintain a safe working environment.
- Coordinated daily operations activities and assigned tasks to staff members.
- Monitored inventory levels to ensure adequate stock availability.
Certified Medical Assistant
Houston ER
Spring, TX
12.2020 - 05.2021
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Administered injections under the direction of a physician or nurse practitioner.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant
PCP for life
Montgomery, TX
02.2020 - 10.2020
- Administered injections under the direction of a physician or nurse practitioner.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted with scheduling patient appointments and follow-up visits.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
Education
High School Diploma -
Huntsville High School
Huntsville, TX06-2009
Skills
- Project Scheduling
- Payroll Administration
- Supply Ordering
- Process Implementation
- Training Management
- Administrative management abilities
- Inventory Oversight
- Operations Management
- Staff Supervision
- Scheduling Coordination
- Management
- Delegation
- Team Training
- Inventory Coordination
Languages
Spanish
Native/ Bilingual
Timeline
Clinic Operations Coordinator
WellMed Medical Management - United Health Group
05.2021 - 08.2024
Certified Medical Assistant
Houston ER
12.2020 - 05.2021
Certified Medical Assistant
PCP for life
02.2020 - 10.2020
High School Diploma -
Huntsville High School