Deisy Roman
Pyx Health
Houston,Texas
1
Language
19
years of professional experience
To employ my bilingual (English and Spanish) skills in customer service to provide culturally sensitive, linguistically competent services.
Work History
Care Coordinator/Resource Navigator
- Manage crisis situations and generally connect them with the necessary resources and support.
- Focus on addressing social isolation and loneliness through technology and human interaction.
- Provide needed information and resources to clients via phone, text, chat, email.
- Conduct follow-up calls to ensure that referrals have been received, understood, and acted upon by members.
- Make 3-way calls to CBOs, health insurance companies, providers’ offices.
- Assist members with accessing resources such as food banks, housing assistance, childcare services, etc.
- Help members schedule needed medical appointments.
- Engage with agency partners to support the needs of clients and community members.
- Provide accurate information, referrals, and advocacy to all clients.
- Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service delivery.
- Follow up with select clients on a weekly basis to capture outcomes and alternative options.
- Maintain exceptional documentation of all members’ interactions.
- Record accurate and detailed notes on a web-based platform.
Lead Housing Case Manager/Housing Support Coordinator
3 Years- Trained housing case managers, both in documentation and field case management.
- Managed the housing hotline calls and housing support emails for the homeless prevention program.
- Assumed responsibility of homeless prevention waiting list.
- Obtained all needed documents from clients to determine eligibility for rental assistance.
- Performed detailed assessment of client needs, intakes, and case management service plans.
- Develop good working relationships with property managers.
- Assumed responsibility for data management and reporting; entered accurate data entry in HMIS and appropriate databases in a timely manner.
- Provided customer service through face-to-face and phone consultations; conducted home visits.
- Delivered payments for clients that are at risk of becoming homeless.
- Attended HMIS Forum meetings/trainings.
Case Manager/Housing Specialist (Bilingual English/Spanish)
16 Years- Accepted Coordinated Access System referrals as assigned and followed established protocols to enroll clients into housing programs.
- Performed detailed assessment of client needs, intakes, and case management service plans.
- Accepted Coordinated Access System referrals as assigned and follow established protocols to enroll clients into housing programs.
- Cultivated strong relationships with property managers to facilitate client housing placements.
- Managed data entry and reporting, ensuring accurate information in HMIS and other databases.
- Exhibited and maintained up to date knowledge about community resources: made referrals to the appropriate community resources.
- Assumed responsibility for data management and reporting; enter complete accurate data into HMIS and other appropriate databases in a timely manner.
- Assisted housing manager as a lead, training case managers in both documentation and technical assistance.
- Attended HMIS Forums meetings.
5 Years
- Performed highly detailed intake and eligibility procedures for sliding scale health services.
- Verified insurance (Medicare, Medicaid, private insurance).
- Organized medical charts, scheduled appointments, and answered multi-line phones.
Education
DIPLOMA
- Motivational Interviewing
Skills
CASE MANAGEMENT SKILLS
Provided all services in English and in Spanish including referral and linkage to important community resources that ensured constant and consistent progress toward meeting objectives of the individual's and family's social service plans. Performed thorough individualized intake procedures and service plans to exceed standards set by funding source. Thoroughly documented findings utilizing complex and highly detailed computer programs and medical charts and consistently updated information to ensure accuracy of documentation.
BUSINESS OFFICE SKILLS
Maintained expert proficiency in Excel
PowerPoint
Microsoft Word. Developed highly competent organizational and reporting skills. Ordered
monitored
and tracked all office supplies.
SUMMARY OF QUALIFICATIONS
Bilingual, versatile employee with multiple skills in case management, thorough documentation skills, billing, accounts payable, and multiple office skills. Recognized as a loyal, diligent, conscientious, and dependable team player who is willing to accept new challenges cheerfully to meet agency goals and objectives in service to our community.
Languages
Spanish
Native or Bilingual
Timeline
Lead Housing Case Manager/Housing Support Coordinator
Spring Branch Community Health Center
01.2021 - 01.2024Read More
Case Manager/Housing Specialist (Bilingual English/Spanish)
Avenue 360 Health and Wellness
01.2005 - 01.2021Read More
Patient Care Coordinator
01.2005 - 01.2010Read More
from Motivational Interviewing
Read More
Care Coordinator/Resource Navigator
Pyx Health
01.2024Read More
STEPHEN F. AUSTIN HIGH SCHOOL
DIPLOMA
Read More