Deisy Zuniga
Anthony,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Administration Clerk/ Logistics
Favorite Healthcare Staffing
Kansas City, MO
10.2022 - Current
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Kept facility stocked with necessary supplies, equipment and instruments
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Explained treatment procedures and physicians' instructions In their language
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Monitored transportation operations, to ensure all patients arrive and depart the clinic in a safe, timely manner.
- Document all arrivals and departing patients to correct shelters, update all staff with arrival and departure of patients.
Bilingual Contact Tracer/ Case Manager
Florida Department of Health, West Palm Beach
West Palm Beach, FL
07.2020 - 12.2023
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Educated clients on options to assist in making informed decisions
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy
- Furnished case patients with contact information outlined in Florida protocol for local health department to support contact tracing.
- Participated in professional development activities related to case management best practices.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Monitored client progress through regular follow-up contacts.
Direct Care Worker
Favorite Nurses Healthcare Staffing
Kansas City, MO
11.2018 - 06.2019
- Provide clothing and essentials to migrant families
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Supervised youth recreational activities and facilitated workshops surrounding self-development and education
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior
- Encouraged completion of daily chores and personal hygiene practices
- Documented child progress, reporting extreme changes in behavior
- Maintain order, security and sanitation of the facility
- Verified implementation of lower-level interventions and assessed effectiveness to determine future requirements.
Food Truck Operator
Owner Operater
El Paso, TX
01.2016 - 06.2019
- Optimized small workspace to maximize utility of sometimes cramped food truck working area
- Prioritized service to develop relationships and improve customer regularity
- Worked well within budget while incorporating high-quality ingredients to improve food quality
- Created new recipes with overstocked product to entice customers and move product quickly
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Trained new employees to perform duties
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Oversaw food preparation, production and presentation according to quality standards.
Education
GED -
El Paso Community College
08.2015
Skills
- Work Planning and Organization
- Social Services Application Assistance
- Cross-Departmental Agency Collaboration
- Problem-Solving
- Active Listening
- Critical Thinking
- Verbal and Written Communication
- Electronic Medical Record Software
- Client Needs Assessments
- Issue Reporting
- Case Management
- Government Crisis Respondent
- Microsoft Office
- Fluent in Spanish
- Crisis Management
- Team Management
Languages
Spanish
Timeline
Administration Clerk/ Logistics
Favorite Healthcare Staffing
10.2022 - Current
Bilingual Contact Tracer/ Case Manager
Florida Department of Health, West Palm Beach
07.2020 - 12.2023
Direct Care Worker
Favorite Nurses Healthcare Staffing
11.2018 - 06.2019
Food Truck Operator
Owner Operater
01.2016 - 06.2019
GED -
El Paso Community College