Deisy Carolina Sattler
Traverse City,MI
Summary
Dynamic professional with extensive experience in customer service and team collaboration across multiple industries. Proven ability to manage operations, maintain high service standards, and address client concerns, ready to enhance team efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Unified AV
Traverse City, MI
03.2026 - Current
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Ensured safety and efficiency of luggage movement on ramp.
- Conducted pre-flight inspections of ground support equipment for safety compliance.
- Coordinated with team members for timely baggage handling.
- Communicated with flight crews regarding specific baggage loading needs.
Owner
45th Cleaning Solutions LLC
Traverse City, MI
01.2024 - Current
- Oversaw daily operations of residential and commercial cleaning services to ensure seamless service delivery.
- Developed cleaning schedules to ensure timely service delivery.
- Trained and supervised cleaning staff on best practices and safety protocols.
- Implemented quality control measures to maintain high service standards.
- Coordinated supply orders and maintained inventory levels to support uninterrupted cleaning operations.
- Engaged with clients to promptly address concerns and enhance overall satisfaction.
Server
Magnum Hospitality
Traverse City, MI
09.2017 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest experiences.
- Took and processed food and drink orders accurately and efficiently.
- Addressed guest complaints promptly, improving overall satisfaction and fostering repeat patronage.
- Ensured cleanliness and organization of dining areas during shifts, promoting a welcoming atmosphere for guests.
- Assisted in training new servers on restaurant policies and procedures.
Education
High School Diploma -
Agustin Parra
Bogota, Colombia12-2011
Skills
- Safety compliance
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Effective communication
- Bilingual - Spanish/English
- Organization
Languages
Spanish
Native/ Bilingual
Timeline
Ramp Agent
Unified AV
03.2026 - Current
Owner
45th Cleaning Solutions LLC
01.2024 - Current
Server
Magnum Hospitality
09.2017 - 12.2023
High School Diploma -
Agustin Parra