Deisy Joselyn Vivas Rodriguez
Kissimmee,FL
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Royal Prestige. Skilled in relationship building and sales strategy, I consistently exceeded targets by cultivating strong client connections. My commitment to excellence and effective decision-making drives success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Restaurant Busser
Saltgrass Steakhouse
Orlando, FL
04.2025 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
- Upheld high standards of cleanliness throughout the restaurant by periodically checking restrooms for tidiness and stocking necessary supplies.
Banquet Server
First Orlando Baptist Church
Orlando, FL
03.2025 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Line Server
Sodexo Live
Orlando, FL
02.2025 - Current
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Sales Executive
Royal Prestige
Kissimmee, FL
07.2024 - 12.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Cook's Assistant
El Primito Alcapurrias Y Más
Kissimmee, FL
08.2024 - 11.2024
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Gerente Comercial
Inteligensa
Caracas,venezuela
09.2019 - 06.2024
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Increased market share Number% by improving responsiveness and timeliness to customer needs.
Education
Bachelor Of Accounting - Accounting
Universidad Del Zulia
Zulia, Venezuela12.2015
Certificate Of Technical Studies - Business Administration
Instituto Universitario De Tecnología Readic Unir
Zulia, Venezuela11.2005
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy
- Relationship building
- Decision-making
- Event setup
- Dining customer service
- Event coordination
- Beverage service
- Table setting
- Banquet coordination
- Table setting expertise
- Food station setup
- Bussing and table resets
Timeline
Restaurant Busser
Saltgrass Steakhouse
04.2025 - Current
Banquet Server
First Orlando Baptist Church
03.2025 - Current
Line Server
Sodexo Live
02.2025 - Current
Cook's Assistant
El Primito Alcapurrias Y Más
08.2024 - 11.2024
Sales Executive
Royal Prestige
07.2024 - 12.2024
Gerente Comercial
Inteligensa
09.2019 - 06.2024
Bachelor Of Accounting - Accounting
Universidad Del Zulia
Certificate Of Technical Studies - Business Administration
Instituto Universitario De Tecnología Readic Unir