DEITRA DOZIER
Denton,TX
Summary
Experienced Disability Examiner with a strong background in reviewing, evaluating and determining disability claims. Possesses strong knowledge of medical conditions, treatments, prognosis and functional limitations relevant to assessment of disability. Noted for ability to interpret complex laws and regulations, demonstrating deep understanding of Social Security policies and procedures. Demonstrates commitment to providing thorough, fair examination processes that positively impact claimants' lives.
Overview
2025
2025
years of professional experience
Work History
Sedgwick management Sr. disability examiner II
11.2022 - 09.2024
- Track client's progress
- Set follow-up request for missing medical
- Review all correspondence received
- Send all necessary required correspondence
- Write rationales to approve/deny claim
Remarketing Analyst/Insurance
Ally Financial
11.2019 - 09.2021
- Claims total loss
- Responsible for filing insurance claims on repossessed vehicles
- Verify auto insurance coverage
- Arrange the sale of vehicles at auctions
- Follow up with insurance on all claims filed
- Supports strategies to minimize net credit losses
- Perform data entry, system coding, and inventory audits.
Auto Appraiser
Best Claims Solutions, State Farm
12 0 - 01.2021
- Claims Handling and Investigation
- Claims Reports and documentation
- Policy Interpretation
- Damage Assessment
- Customer Service
- Collections
- Inventory Management
- Express Team
- Total loss
- Complex
Doc Specialist, Credit/Funding
JP Morgan Chase
03.2018 - 11.2019
- Ability to quickly interpret credit approval requirements about JPMC Risk Policies and consistently apply the requirements within daily activities
- Ensure credit requests, queries, and issues sent to the team are actioned accurately and timely by stated procedures and policies
- Update Credit Proposals as needed beforerelease based on changes made during negotiation, and finalize dates
- Attach supporting documents to the credit proposal
- Route proposals for approval
- Complete/Release proposals
- Monitor various data reports for accuracy and correct any errors
- Remain current on all Policies, Procedures, and Guidance documents
Insurance Coordinator Remarketing Insurance/Claims
GM Financial
06.2017 - 03.2018
- Responsible for filing insurance claims on repossessed vehicles
- Verify auto insurance coverage
- Arrange the sale of vehicles at auctions
- Follow up with insurance on all claims filed
Recovery/Analyst II Lien Impounds
Hyundai Capital, Insurance
02.2014 - 04.2017
- Responsible for Impound account management, resolution, and ensuring no vehicles are lost to Unintended lien sale
- Contacts the customer to determine intention, collects past due and impound fee amounts, negotiates rates to obtain cheaper storage, and ensures all laws and policies are followed throughout the process
- Review all circumstances involving police or insurance, and all relevant issues including return restrictions, documentation requirements, and liability checks are managed through completion
- Successful candidates will know the laws regarding vehicle impounds and have strong negotiation skills and excellent ability to manage multiple priorities simultaneously in complex scenarios.
Funding representative
Nissan Motors & Infini Financial Services
03.2011 - 01.2014
- Monitor loan operating system disbursement queue to maintain service level and to ensure timely funding and disbursement of loans
- Conduct a quality assurance review of each consumer loan to ensure the loan is accurate, complete, and within all lending guidelines prior to funding
- Identify and document loan errors and communicate with lenders for error resolution
- Perform accurate disbursement of all loan proceeds through loan payoffs/payments, deposits to the account, credit/debit of general ledgers, and cashier’s checks.
Customer Service Team Leader
Nissan Motors & Infiniti Financial Services
12.2009 - 03.2011
- Led a team of 10 customer service agents
- Jointly responsible for daily work strategies servicing the largest of four business centers with a total outstanding of more than 102k accounts
- Developed and executed call strategy servicing for an average of 3,690 delinquent accounts and 12,853 in-bound calls per day to reduce delinquency
- Coach and develop team members ensuring top performance by providing real-time feedback as well as quarterly and annual performance reviews
- Editor of center newsletter, liaison,and contributor to corporate newsletter
Department Evaluation Coordinator
Nissan Motors & Infiniti Financial Services
07.2008 - 12.2009
- Evaluated and assisted in training/development for up to 60 employees
- Assisted in setting up internal focus groups to maintain a network of working relationships within
- Organized, prepared, and launched weekly report planners for calibration meetings
- Compiled data, statistics, and supplementary information for departmental meetings
Account Manager
Nissan Motors & Infiniti Financial Services
11.2003 - 07.2008
- Provide complete and accurate customer care to ensure orderly liquidation of consumer portfolios more than 30 days delinquent
- Developed call daily call strategy to ensure effective use of time and tools to address delinquency goals
- Communicated directly with consumers, developing re-payment plans to meet or exceed established loss objectives
- Maintained familiarity with defined federal, state, and corporate laws and regulations concerning fair credit and corporate practices
Flexible Insurance Claims Representative
- Committed to demonstrating a strong understanding of various accident scenarios
- Effectively manage multiple, high-priority projects and provide exemplary customer service
- Sincere with a client-focused approach that generates trust and allegiance.
Education
Pending -
North Central Texas College
Corinth, TX01.2018
High School Diploma -
Lewisville High School
Lewisville05-2003
Skills
- TECHNICAL EXPERTISE
- Microsoft Office, Siebel, Universal Agent, Session500, Nice, Tableau, Excel, Caddie, ACAPS, Advantage
- Medical terminology proficiency
- Medical terminology expertise
- Strong communication abilities
- Documentation proficiency
- File and Record Management
- Decision-Making
- Valuation knowledge
- Claims Evaluation
- Liability Determination
- Settlement Negotiations
- Claims Processing
- Team Collaboration
- Coverage Assessment
Timeline
Sedgwick management Sr. disability examiner II
11.2022 - 09.2024
Remarketing Analyst/Insurance
Ally Financial
11.2019 - 09.2021
Doc Specialist, Credit/Funding
JP Morgan Chase
03.2018 - 11.2019
Insurance Coordinator Remarketing Insurance/Claims
GM Financial
06.2017 - 03.2018
Recovery/Analyst II Lien Impounds
Hyundai Capital, Insurance
02.2014 - 04.2017
Funding representative
Nissan Motors & Infini Financial Services
03.2011 - 01.2014
Customer Service Team Leader
Nissan Motors & Infiniti Financial Services
12.2009 - 03.2011
Department Evaluation Coordinator
Nissan Motors & Infiniti Financial Services
07.2008 - 12.2009
Account Manager
Nissan Motors & Infiniti Financial Services
11.2003 - 07.2008
Flexible Insurance Claims Representative
Auto Appraiser
Best Claims Solutions, State Farm
12 0 - 01.2021
Pending -
North Central Texas College
High School Diploma -
Lewisville High School
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