Deivid Davila
Murfreesboro,TN
Summary
Motivated and detail-oriented individual with a strong desire to secure an entry-level Information Technology position. Demonstrating exceptional problem-solving skills, possesses a solid foundation in IT concepts and holds relevant industry certifications. Committed to staying updated with the latest technological advancements, eager to contribute knowledge and drive to support the success of an organization in the IT field.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Field Technician
TNI Telecom
Murfreesboro, TN
03.2024 - Current
- Established strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Boosted user satisfaction by providing timely remote support for software installation, configuration, and troubleshooting.
- Expedited the resolution of technical issues through effective communication with team members and stakeholders.
IT Support Technician
OtterBase
Lebanon, TN
08.2024 - 09.2024
- Contracted by OtterBase for A.O. Smith on a 10 day contract to conduct comprehensive setup of over 200 new PCs, including installation of essential applications and configuration of system settings, replacing existing PCs and laptops in assembly, welding, and office environments. While troubleshooting and assenting users with errors that occur with the new systems.
Education
Infrastructure Management Specialist - Information Technology
Tennessee College of Applied Technologies
Smyrna12.2023
Skills
- System log analysis
- Virtual machine management
- Hardware, software, networking, and security knowledge
- Troubleshooting abilities
- Proactive security measures implementation
- User support and troubleshooting
- Excellent communication skills, both verbal and written
- Documentation and record-keeping
- Collaborative team player
- Python3 programming language proficiency
- IT Asset Management
- Network Troubleshooting
- Telecom Hardware Maintenance
- Router & VoIP Installation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
- Microsoft SC-900
Timeline
IT Support Technician
OtterBase
08.2024 - 09.2024
IT Field Technician
TNI Telecom
03.2024 - Current
Infrastructure Management Specialist - Information Technology
Tennessee College of Applied Technologies